Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Randi Fosse

Moab

Summary

Versatile hospitality professional with a proven track record excelling in customer service and problem-solving. Recognized for enhancing guest experiences and streamlining operations. Proficient in hotel management software and adept at managing credit and cash payments, ensuring efficiency and satisfaction in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Homewood Suites
09.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Maintenance Technician

My Place Hotels
08.2022 - 09.2023
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.

Head Housekeeper

My Place Hotels
08.2021 - 06.2022
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Communicated repair needs to maintenance staff.

Education

10 Months From Earning Bachelors of Science - Hospitality Management

Grand Canyon University
Phoenix, AZ

Skills

  • Customer service
  • Problem-solving skills
  • Listening skills
  • Credit and cash payments
  • Front office support
  • Time management
  • Microsoft office
  • Marketing

Accomplishments

Received Employee of the Quarter Award (2022)

Timeline

Front Desk Agent

Homewood Suites
09.2023 - Current

Maintenance Technician

My Place Hotels
08.2022 - 09.2023

Head Housekeeper

My Place Hotels
08.2021 - 06.2022

10 Months From Earning Bachelors of Science - Hospitality Management

Grand Canyon University

Similar Profiles

CREATE PROFILE