Randi Lamb
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Michael's, adept in boosting team performance and customer satisfaction through strategic thinking and effective problem-solving. Skilled in staff training and development, enhancing team motivation, and streamlining operations. Achieved significant improvements in service quality, demonstrating exceptional adaptability and organizational skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Michaels Arts and Crafts
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Replenishment Manager
Michaels Arts and Crafts
05.2021 - 11.2023
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Championed a culture of continuous learning among the replenishment team through skill development and knowledge sharing.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Labeled, organized and located product overstock in staging areas or on shelves according to quantity, size, or type.
- Developed and maintained knowledgeable and productive team of employees.
Bank Teller
Credit Union One
01.2021 - 05.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Part Time Framer
Michaels Arts and Crafts
09.2020 - 05.2021
- Worked with customers to design and plan their custom frame around their art and for placement in their home.
- Assisted Framing Manager with training and development of new team members.
- Assisted Framing Manager with cross training of team members from other areas within the store.
- Maintained a clean and operative frame shop, keeping a schedule of periodic cleaning of work space and design counter.
- Followed Safety protocols and SOPs to properly dispose of glass and damaged/old frames.
- Assisted in other areas of the store with store recovery and down stocking.
Bank Teller
Wells Fargo
08.2019 - 01.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Assistant Manager
Aaron Brother’s Custom Framing
06.2013 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Worked with customers on designing their custom frame around their design wants, their art and where the frame would be hanging in their home.
Education
Bachelors - Media Arts And Animation
The Art Institute of Las Vegas
Las Vegas, NVHigh School Diploma -
Charter School of San Diego
San Diego, CA05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Goal setting
- Workload management
- Conflict resolution
- Team building
- Strategic thinking
- Adaptability and flexibility
Timeline
Assistant Manager
Michaels Arts and Crafts
11.2023 - Current
Replenishment Manager
Michaels Arts and Crafts
05.2021 - 11.2023
Bank Teller
Credit Union One
01.2021 - 05.2021
Part Time Framer
Michaels Arts and Crafts
09.2020 - 05.2021
Bank Teller
Wells Fargo
08.2019 - 01.2021
Assistant Manager
Aaron Brother’s Custom Framing
06.2013 - 08.2018
Bachelors - Media Arts And Animation
The Art Institute of Las Vegas
High School Diploma -
Charter School of San Diego
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