Kristina Malone
Chattanooga
Summary
Results-driven retail leader with 15+ years of experience in retail management. Skilled in driving sales performance, leading teams, building customer relationships, and overseeing daily store operations in fast-paced environments. Strong background in merchandising, inventory management, front-end operations, and team development, with a hands-on leadership style focused on delivering exceptional customer experiences and operational success.
Overview
15
15
years of professional experience
Work History
Assistant Team Lead
Ollie's Bargain Outlet
Chattanooga, TN
10.2025 - Current
- Oversee the register areas, customer service standards, donation programs, and Ollie's Army loyalty program.
- Assist with scheduling, payroll management, loss prevention reporting, and compliance with company policies and procedures.
- Maintained visual merchandising standards and ensured sales floor presentation aligned with company expectations.
- Oversaw inventory flow, freight processing, markdown execution, and stockroom organization to improve efficiency and reduce shrink.
Assistant Sales Manager
Boot Barn
Hixson, TN
06.2021 - 10.2025
- Analyzed sales data and reviewed KPIs during daily team chat-ins to identify opportunities for individual and team performance improvement.
- Provided coaching and performance feedback to associates to support sales goals, customer service expectations, and overall store success.
- Trained and coached associates on product knowledge, add-on selling, customer engagement, and KPI performance to drive sales results and enhance the customer experience.
Key Holder
TJ Maxx
Chattanooga, TN
06.2011 - 02.2021
- Coordinated merchandise flow and visual presentation to ensure the sales floor remained organized, fully stocked, and visually appealing.
- Top performer in the TJX Companies loyalty program while leading a team of cashiers to successfully meet store loyalty program standards and customer service goals.
- Developed and coached coordinators by communicating company initiatives, implementing action plans, reviewing department reports to identify problem areas, and providing guidance and solutions to improve performance and support future leadership development.
Education
Diploma -
Ooltewah High School
Ooltewah, TN01-2009
Skills
- Customer service
- Leadership
- Mentor and Training
- Sales Coaching
- Merchandise
- Multitasking and prioritizing
- Organized
- Loss prevention strategies
- Excellent communication
- Team Building
- Decision Making
- Strategic Thinking
Timeline
Assistant Team Lead
Ollie's Bargain Outlet
10.2025 - Current
Assistant Sales Manager
Boot Barn
06.2021 - 10.2025
Key Holder
TJ Maxx
06.2011 - 02.2021
Diploma -
Ooltewah High School