RANDI MUNOZ
Lowes Home Improvment
Hagerman,NM
17
years of professional experience
Motivated leader with strong organizational and prioritization abilities. Accomplished and energetic with a history of achievements in management and thrives on Customer Service.
Work History
Assistant Store Manager
4 Years 1 Month- Assisted in managing daily store operations to enhance customer service and satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated visual merchandising efforts to create engaging product displays and promotions.
- Collaborated with upper management on staff scheduling to maximize productivity during peak hours.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Property Manager
1 Year 5 Months- Manage property
- Team building
- Occupancy at 90% and higher
- Crew of only about 5
- Communication
- Data entry
Assistant Manager
1 Year 11 Months- The expectations of the assistant managers are the same as a general manager. Day to day operation, employing/scheduling/training a team of 45+ individuals Inventory, truck ordering, and labor controls.
- Reason for Leaving: No room for advancement
Restaurant General Manager
7 Years 6 Months- The responsibilities are very similar to the previous positions. Day to day operations. Employ and maintain a team of 35+. Inventory, truck order, and labor controls. Local Marketing
Education
Associate of Science - Business
High School Diploma - General Studies
Skills
Over a decade of GM experience
Ability to employ and lead a crew from up to 50+
15 years’ experience customer service
Efficient knowledge for inventory and truck ordering
50 wpm
Some Marketing experience
Knowledge of most POS
ServSafe Certified knowledge
Efficient in Microsoft programs
Timeline
Assistant Store Manager
Lowes Home Improvment
11.2021 - 12.2025Read More
Property Manager
Team Housing Solutions
11.2018 - 04.2020Read More
Assistant Manager
Mcalisters
08.2016 - 07.2018Read More
Restaurant General Manager
Pizza Hut
12.2008 - 06.2016Read More
Axia University of Phoenix
Associate of Science from Business
Read More
Artesia High School
High School Diploma from General Studies
Read More