Randi Richardson

Answer multiple phone lines

Enter service requests, and dispatch/schedule technicians accordingly

Follow up on Purchase Orders and update lead times from manufacturers

Monitor Tech Generated Leads, as well as update TGL report for any necessary commissions earned

Update FTF (First time fix) report and review all ER calls each morning from previous workday

Beginning stages of assisting with the Sales team on estimates and invoicing

• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable

• Worked with QuickBooks + Aspire (landscape software) daily
• Used excellent verbal skills to leverage a multi-line phone system to answer and transfer calls to staff members
• Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
• Processed incoming mail, answered telephone inquiries, and responded to emails in a timely manner
• Scanned documents into digital format for storage in computer system
• Managed calendars, scheduled meetings, and coordinated travel arrangements
• Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
• Used QuickBooks Online for all financial and scheduling purposes

• Provided a variety of skincare services, such as facials, peels, waxing, and microdermabrasion
• Laser certified and trained
• Kept detailed records of client information, treatments, and product purchases
• Advised clients about colors and types of makeup and instructed them in makeup application techniques