RANDI M. SHEPPARD
Charleston,SC
Summary
To secure a position that allows me to apply my compassionate nature to enrich the lives of others Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender
Andell Inn Freshfields Village/Marriott
Charleston, SC
09.2019 - Current
- Responsible Service of Alcohol Standards
- Organizational Skills
- Endurance, Stamina, Strength
- Excellent Communication and Conversation Skills
Membership and Administrative Assistant
The Charleston Museum
Charleston, SC
02.2021 - 05.2023
- Oversees administration of the Museum's membership program, including the efficient and accurate management of membership records
- Accurate and timely distribution of membership renewal notices
- The efficient receipt and processing of membership contributions
- Distribution of membership materials
- Assisting membership campaign activities
- Assisting the Chief of Museum Operations with other administrative tasks including covering lunch/other shifts at the visitor services desk and rental requests
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Updated contact lists regularly when changes occur in employee status or contact information.
Head Bartender
Good Food Catering at the Embassy Suites Historic Charleston
Charleston, SC
08.2000 - 09.2021
- Guest Service Associate for a high volume corporate hotel
- Professionally interact with guests and associates, in a food and beverage operation, with sales in excess of 1.5 million dollars annually
- Award winning hospitality associate – Hilton’s 'Catch Me At My Best Award'
- Superior customer service skills
- Excellent multi-tasking in fast paced environment
- Analytical approach to financial reports
- Supervise restaurant, bar, kitchen, and banquet operations
Public Information Coordinator for the Demolition of the Old Cooper River Bridges
Civic Communications
Charleston, South Carolina
05.2004 - 03.2007
- Provided all official information regarding the demolition of the old Cooper River Bridges
- Developed relationships with local business, community organizations, the media, engineers, demolition experts, and safety personnel to provide accurate, timely information on the progress of the demolition project
- Developed press releases and weekly updates on all project developments and progress
- Liaised with media in their coverage of both manual demolition and explosive demolition
- Provided a safe location for media to film all major blast events, developed factsheets with detailed information, and scheduled interviews with the South Carolina Department of Transportation (SCDOT) spokesperson
- Informed the community and updated website with information about any road closures or bridge closures
- Worked with The Ronald McDonald House providing event planning and built media coverage for their 'Bridge Blast Boat Cruise' fundraising efforts
- Coordinated the filming and supported production for an episode of 'Risk Takers' on The Discovery Channel surrounding the bridge demolition
Public Relations Assistant for the Completion of the Ladson Road Widening Project
Civic Communications
Charleston, South Carolina
09.2004 - 09.2006
- Provided community relations and public information services while construction work was accelerated to completion
- Developed and distributed public information bulletins
- Provided one-on-one community relations in response to residents and businesses in the impacted neighborhoods
- Communicated concerns and problems with the contractors on the project
Public Relations Assistant, Arthur Ravenel, Jr. Bridge Construction Project
Civic Communications
Charleston, South Carolina
09.2004 - 08.2006
- Provided the media and the public with information regarding the Arthur Ravenel, Jr
- Bridge Construction Project
- Liaised with South Carolina Department of Transportation, all local media organizations, sponsors and donors, local businesses and community organizations
- Developed press releases, handouts and flyers, community mitigation presentation, and website construction updates
- Researched and compiled data for all public relations efforts
- Generated the guest list, produced invitations, managed the distribution of invitations and RSVP packets, and coordinated with sponsors and donors for the opening dedication ceremony for the new bridge
- Organized fundraising golf tournament and auction to raise money for the opening dedication ceremony
- Edited submittals and organized photos and articles prepared in connection with the successful awarding of first place in community relations for the American Road and Transportation Builders Association (ARTBA) award
- Maintained an official scrapbook throughout the project
Education
Bachelor of Arts - Communication,
College of Charleston
Charleston, SC12-2003
Skills
- Customer service expertise
- Clear and effective communication
- Highly reliable
- Hospitality and accommodation
- Outstanding customer service
Certification
- Reiki Master
Timeline
Membership and Administrative Assistant
The Charleston Museum
02.2021 - 05.2023
Bartender
Andell Inn Freshfields Village/Marriott
09.2019 - Current
Public Relations Assistant for the Completion of the Ladson Road Widening Project
Civic Communications
09.2004 - 09.2006
Public Relations Assistant, Arthur Ravenel, Jr. Bridge Construction Project
Civic Communications
09.2004 - 08.2006
Public Information Coordinator for the Demolition of the Old Cooper River Bridges
Civic Communications
05.2004 - 03.2007
Head Bartender
Good Food Catering at the Embassy Suites Historic Charleston
08.2000 - 09.2021
Bachelor of Arts - Communication,
College of Charleston
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott