Randi Stripling
Pine Bluff,AR
Summary
Detail-oriented Casino Host engaging with and delivering complementary services to attract and retain patrons. Solid knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to guests. Possesses strong business acumen and high professional ethics. Customer-focused Executive Casino Host known for high productivity and efficiency in task completion. Skilled in VIP guest service, event management, and loyalty program development. Excel in communication, relationship building, and problem-solving to enhance guest satisfaction and casino revenue. Committed to creating memorable experiences for guests through personalized service and attention to detail.
Overview
16
16
years of professional experience
Work History
Executive Casino Host
Southland Casino Racing
West Memphis, AR
02.2014 - 08.2024
- Organized events and activities for VIP guests, including concerts, golf tournaments, spa visits.
- Maintained relationships with existing customers through personalized service and follow-up communication.
- Developed and implemented marketing strategies to attract high-end players to the casino.
- Monitored player behavior, preferences, and gaming activity to determine appropriate comps and rewards.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
Casino Host
Oaklawn Racing & Gaming
Hot Springs, AR
03.2008 - 12.2013
- Greeted guests upon their arrival to the casino and provided them with information about services, promotions, and events.
- Coordinated transportation arrangements for guests staying at the hotel or attending an event.
- Provided a variety of customer service functions including answering questions, resolving complaints, and responding to inquiries.
- Organized group reservations for large groups of visitors to the casino.
- Participated in regular staff meetings to discuss customer satisfaction ratings, current trends in the industry.
Education
High School Diploma -
Clinton High School
Clinton, AR05-2004
Skills
- Exceptional communication
- Customer service expertise
- Strong leadership
- Team Management
- Promotions planning
- Financial Acumen
Timeline
Executive Casino Host
Southland Casino Racing
02.2014 - 08.2024
Casino Host
Oaklawn Racing & Gaming
03.2008 - 12.2013
High School Diploma -
Clinton High School
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