Randie Bloom
Old Houston Place,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Service Manager
Bubba's 33
Midland, TX
04.2016 - Current
- Provided support and encouragement to employees, resulting in low turnover.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and through one on ones and coaching to drive performance improvement.
- Hired and assisted in making sure every employee is properly trained.
- Optimized inventory management systems and streamlined scheduling processes.
- Increased sales through employee motivation and encouragement to upsell.
Manager
Torino's Pizza Bar & Restaurant
Midland, TX
05.2011 - 04.2016
- Inventory and ordering for alcohol and supplies
- Responsible alcohol service
- Ensuring all guests are happy and taken care of at all times.
- Assisting in making drinks if needed
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Bar Manager
The Bar
Midland, TX
06.2009 - 03.2011
- Maintained accurate records of inventory on a weekly basis
- Delivered thorough training programs for all incoming employees
- Maintained high standards of customer care throughout each interaction
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Education
Some College (No Degree) -
Midland College
Midland, TXSkills
- Customer Satisfaction
- Sales Support
- Relationship Building
- Work Planning and Prioritization
- Customer Service Management
- Shift Scheduling
- Conflict Resolution
- Policy and Procedure Enforcement
- Schedule Management
- Inventory Management
- New Employee Hiring
- Goal Setting
- Employee Training and Development
- Customer Service
- Coaching and Mentoring
- Team Leadership
- Trustworthy and Honest
- Interpersonal Relationships
- Coaching and mentorship
- Staff Motivation
- Positive Attitude
- Upselling
Certification
- Servsafe
- TABC
Timeline
Senior Service Manager
Bubba's 33
04.2016 - Current
Manager
Torino's Pizza Bar & Restaurant
05.2011 - 04.2016
Bar Manager
The Bar
06.2009 - 03.2011
Some College (No Degree) -
Midland College
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