Summary
Overview
Work History
Skills
Timeline
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Randie Fountain

Nottingham,MD

Summary

Experienced professional with 15+ years of customer service expertise. Skilled in managing and collaborating with diverse individuals, consistently achieving high customer satisfaction. Demonstrated strong work ethic and a track record of efficiency, showcasing leadership abilities. Excels at creating excitement, fostering high energy, and building trust with staff.

Overview

21
21
years of professional experience

Work History

Director of Poker

Horseshoe Casino
05.2020 - 03.2025
  • Monitored staff and gaming tables for compliance with established rules and regulations.
  • Assisted in training new dealers, ensuring accuracy in dealing procedures.
  • Maintained scheduling for the entire poker room staff.
  • In charge of all procurement related to the poker room.
  • Handled all guest complaints.
  • Monitoring of the daily and monthly P&L.
  • Ensuring all compliance needs are meant for the Maryland Lottery Gaming Commission.
  • Creator of all monthly promotions and tournaments.
  • Handled all grievances related to the poker room.
  • Maintained biweekly payroll.
  • Kept employee morale at bay.
  • Planned and out sourced different vendor events.
  • Managed a staff of 78 employees.
  • Maintained all employee files.
  • Adhered to monthly mandatory training for employees.

Poker Dealer

Horseshoe Casino
07.2014 - 05.2020
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Maintain accuracy and speed while dealing.
  • Maintain Side pots.
  • Provide customer service to patrons.

WSOP Traveling Tournament Dealer

Various
01.2004 - 01.2009
  • Deal various games of poker. Texas Hold’em, Seven-Card Stud, Omaha, Razz, Badugi, Horse, Pineapple.
  • Travel to different states
  • Provide exceptional customer service
  • Adhere to WSOP tournament rules.

Skills

  • Stress Tolerance
  • Observations and assessments
  • Positive Customer Experience
  • Game rules knowledge
  • Knowledge of the UAW Union contract
  • Microsoft Office
  • Job Related skills
  • Decision Making
  • Teamwork
  • Empathy
  • Conflict Resolution
  • Multitasking
  • Team-oriented outlook
  • Able to focus on relevant goals
  • Innovative and able to manage change well
  • Capable of taking responsibility and tactfully offering constructive criticism
  • Patience and Persistence
  • Conflict Mediation
  • Problem-solving aptitude
  • Payroll
  • Team Mediation
  • Active Listening
  • Relationship Building
  • Decision-Making
  • Word
  • Typing

Timeline

Director of Poker

Horseshoe Casino
05.2020 - 03.2025

Poker Dealer

Horseshoe Casino
07.2014 - 05.2020

WSOP Traveling Tournament Dealer

Various
01.2004 - 01.2009

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Randie Fountain