Randi Renee Ford

Performs duties essentially of personal care, which might be given to convalescent, chronically ill or disabled persons in their homes. Attempts in every possible way, in working with individuals and families, to assist them to assume responsibilities toward self-care. Responsible for keeping the home clean and safe for convalescent, chronically ill, disabled persons and family members. Helps the well family members to carry their share of the responsibilities and encourages the disabled member to participate in the life of the family, in so far as he/she is able.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Developed and maintained relationships with customers and suppliers through account development.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

• Collaborated with the optometry team, ensuring seamless coordination of daily tasks and responsibilities.
• Contributed to increased patient retention through effective follow-up calls and reminders for scheduled appointments.
• Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
• Ensured compliance with HIPAA regulations by securely handling confidential patient information throughout all tasks performed at the front desk.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
• Coordinated referral processes for specialized care outside of the practice, fostering strong relationships with external providers for seamless continuity of care for patients.
• Responded proactively to unexpected scheduling changes or emergencies, effectively adjusting appointments and notifying all relevant parties as needed.
• Participated in staff meetings, contributing valuable insights to enhance overall office performance.

• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Answered telephone and email inquiries from potential customers.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Responded to customer enquiries via telephone and email.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
• Completed registration paperwork and sales documentation.
• Prepared purchased vehicles and completed final delivery checks.

• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Used computer software to track and maintain case incident numbers and logs.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Read system maps and caller information, and documented details in system.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
• Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
• Answered calls from automatic routing system and took basic information from callers.
• Reduced risks and emergency response issues by observing public safety field units.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer of $1000.00 or more per shift.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.

• Collaborated with the optometry team, ensuring seamless coordination of daily tasks and responsibilities.
• Contributed to increased patient retention through effective follow-up calls and reminders for scheduled appointments.
• Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
• Ensured compliance with HIPAA regulations by securely handling confidential patient information throughout all tasks performed at the front desk.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
• Coordinated referral processes for specialized care outside of the practice, fostering strong relationships with external providers for seamless continuity of care for patients.
• Responded proactively to unexpected scheduling changes or emergencies, effectively adjusting appointments and notifying all relevant parties as needed.
• Participated in staff meetings, contributing valuable insights to enhance overall office performance.