RANDISHA BADON
Tylertown,MS
Summary
I am seeking a challenging position where I can serve your organization, use my education, develop stronger organizational skills, and establish an enjoyable career for myself.
Overview
6
6
years of professional experience
Work History
TEAM LEAD
VRC
06.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Held weekly team meetings to inform team members on company news and updates.
SR. RELEASE OF INFORMATION SPECIALIST
VRC
11.2022 - 06.2023
- Provided excellent customer service; exhibits professional, attentive, courteous, and respectful demeanor with each customer
- Performed quality reviews according to the quality improvement policies and procedures to ensure accuracy of release, confidentiality, and compliant invoicing
- Communicated effectively at all levels within the organization, expressing ideas and information clearly and concisely in verbal and written form
- Contributed to the morale and teamwork of the staff and facility; displays a positive attitude and patient-minded vision with customer/client satisfaction as the goal
- Handled all escalated calls and emails from customers
- Aided associates with daily task, questions, or concerns via chat
- Reported any concerns directly to management to ensure team consistent functions.
RELEASE OF INFORMATION SPECIALIST
VRC
08.2020 - 11.2022
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Managed 4 phone lines and answered over 100+ calls a day/shift
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Returned all voicemails from customers at beginning of every shift
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Made sure all release of information requests were received, properly imported into system for processing, and reviewed to ensure document was completed correctly
BILLING SPECIALIST
STAT CARE LLC
04.2019 - 08.2020
- Entered charges accurately and expeditiously to ensure proper records handling and fast payment responses
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Documented payment records and issues as they occur
- Reported outstanding accounts to collection agency
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
PATIENT SERVICE REPRESENTATIVE
STAT CARE LLC
08.2017 - 04.2019
- Maintained working relationships and communicated with all departments
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Coordinated and managed the activities of front office team members engaged in checking in patients and performing general administrative tasks as directed by the Office Manager
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into electronic medical record system.
- Conducted training for new hires; Monitored daily performance of front office team members to ensure duties are completed accurately, efficiently, and timely
- Assisted with interviews and conducted orientation and training on front office policies and procedures
- Maintained adequate front office supplies
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day
Education
Associate of Science - HEALTH INFORMATION MANAGEMENT
Southwest Mississippi Community College
Summit, MS05.2016
Skills
- Account & Billing Management
- Corrective Actions
- EHR & EMR Systems
- Team Leadership
- Doctor Communication
- Problem Resolution
- Client Satisfaction
- Records Transfers
- Documentation Review
- Call/ Email De-escalation
Timeline
TEAM LEAD
VRC
06.2023 - Current
SR. RELEASE OF INFORMATION SPECIALIST
VRC
11.2022 - 06.2023
RELEASE OF INFORMATION SPECIALIST
VRC
08.2020 - 11.2022
BILLING SPECIALIST
STAT CARE LLC
04.2019 - 08.2020
PATIENT SERVICE REPRESENTATIVE
STAT CARE LLC
08.2017 - 04.2019
Associate of Science - HEALTH INFORMATION MANAGEMENT
Southwest Mississippi Community College
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