RANDISHA BADON
Tylertown,MS
Summary
I am seeking a challenging position where I can serve your organization, use my education, develop stronger organizational skills, and establish an enjoyable career for myself.
Overview
6
6
years of professional experience
Work History
TEAM LEAD
VRC
Remote
06.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Held weekly team meetings to inform team members on company news and updates.
SR. RELEASE OF INFORMATION SPECIALIST
VRC
Remote
11.2022 - 06.2023
- Provided excellent customer service; exhibits professional, attentive, courteous, and respectful demeanor with each customer
- Performed quality reviews according to the quality improvement policies and procedures to ensure accuracy of release, confidentiality, and compliant invoicing
- Communicated effectively at all levels within the organization, expressing ideas and information clearly and concisely in verbal and written form
- Contributed to the morale and teamwork of the staff and facility; displays a positive attitude and patient-minded vision with customer/client satisfaction as the goal
- Handled all escalated calls and emails from customers
- Aided associates with daily task, questions, or concerns via chat
- Reported any concerns directly to management to ensure team consistent functions.
RELEASE OF INFORMATION SPECIALIST
VRC
Remote
08.2020 - 11.2022
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Managed 4 phone lines and answered over 100+ calls a day/shift
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Returned all voicemails from customers at beginning of every shift
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Made sure all release of information requests were received, properly imported into system for processing, and reviewed to ensure document was completed correctly
BILLING SPECIALIST
STAT CARE LLC
McComb, MS
04.2019 - 08.2020
- Entered charges accurately and expeditiously to ensure proper records handling and fast payment responses
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Documented payment records and issues as they occur
- Reported outstanding accounts to collection agency
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
PATIENT SERVICE REPRESENTATIVE
STAT CARE LLC
McComb, MS
08.2017 - 04.2019
- Maintained working relationships and communicated with all departments
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Coordinated and managed the activities of front office team members engaged in checking in patients and performing general administrative tasks as directed by the Office Manager
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into electronic medical record system.
- Conducted training for new hires; Monitored daily performance of front office team members to ensure duties are completed accurately, efficiently, and timely
- Assisted with interviews and conducted orientation and training on front office policies and procedures
- Maintained adequate front office supplies
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day
Education
Associate of Science - HEALTH INFORMATION MANAGEMENT
Southwest Mississippi Community College
Summit, MS05.2016
Skills
- Account & Billing Management
- Corrective Actions
- EHR & EMR Systems
- Team Leadership
- Doctor Communication
- Problem Resolution
- Client Satisfaction
- Records Transfers
- Documentation Review
- Call/ Email De-escalation
Timeline
TEAM LEAD
VRC
06.2023 - Current
SR. RELEASE OF INFORMATION SPECIALIST
VRC
11.2022 - 06.2023
RELEASE OF INFORMATION SPECIALIST
VRC
08.2020 - 11.2022
BILLING SPECIALIST
STAT CARE LLC
04.2019 - 08.2020
PATIENT SERVICE REPRESENTATIVE
STAT CARE LLC
08.2017 - 04.2019
Associate of Science - HEALTH INFORMATION MANAGEMENT
Southwest Mississippi Community College