Randolph Cruz-Roberson
FORTLAUDERDALE,FL
Summary
Experienced cabin crew member providing outstanding service across domestic and international routes, pursuing a position with an airline that promotes career stability. Smart and polished demonstrating strong interpersonal skills. Proven ability to manage emergency situations effectively while maintaining composure under pressure.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale, FL
05.2019 - 05.2026
- Specialized in Airbus A320-series aircraft as inflight cabin crew member.
- Responded to passenger inquiries and provided exceptional customer service throughout flights.
- Coordinated in-flight service delivery, ensuring timely food and beverage distribution to enhance passenger satisfaction.
- Handled emergency situations calmly while following established protocols and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Resolved passenger issues promptly and professionally, contributing to a high-quality customer experience during flights.
- Anticipated passenger needs to enhance comfort and create a more enjoyable flight experience.
- Assisted passengers with boarding, deplaning, and managing carry-on luggage.
Education
Mountain Heritage High School
Yanceyville, NCSkills
- Safety and emergency procedures
- In-flight service
- Conflict resolution strategies
- Adaptability and flexibility
- AED and CPR trained
- Reliability and punctuality
- Strong work ethic
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2019 - 05.2026
Mountain Heritage High School