RANDOLPH DICKENS

• Supervised event setup and breakdown ensuring operational efficiency.
• Coordinated schedules for staff to optimize event coverage.
• Trained team members on safety protocols and equipment usage.
• Assisted in creating event layouts to enhance guest experience.
• Communicated with vendors to facilitate timely deliveries and services.
• Monitored employee productivity to provide constructive feedback and coaching.
• Collaborated with other departments to coordinate workflow processes between teams.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Trained new employees on company policies and procedures.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
• Implemented quality control measures, significantly reducing error rates.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Implemented quality control measures to uphold company standards.

Managed daily site operations, ensuring quality control and efficient scheduling of maintenance activities.
Oversaw building maintenance, including plumbing, drywall installation, and electrical work.
Maintained accurate time and attendance records for all site personnel.
Addressed all unexpected issues to uphold workflow continuity.

• Managed multiple projects with competing deadlines simultaneously.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Provided guidance to team members regarding tasks assigned to them.
• Conducted periodic inspections of job sites for quality and progress.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Created team objectives and roles with specific goals outlined for each individual.