Randolph Marchione
Roanoke,VA
Summary
Experienced professional with a strong focus on customer service and creative fields. Collaborative, hardworking, and efficient in time management. Demonstrated ability to effectively communicate, solve problems, and build positive customer/client relationships. Proficient in computer system management and skilled in creative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trivia Host
Not So Rocket Science Trivia
Greeneville, TN
06.2023 - Current
- Resolved disputes between contestants in a timely manner utilizing effective problem-solving techniques.
- Provided clear instructions before each round of play to avoid confusion or misunderstanding among players.
- Assisted with setting up equipment prior to events including microphones, speakers, computers.
- Organized and facilitated a variety of interactive games to keep participants engaged.
- Maintained an entertaining atmosphere throughout the event by providing humorous commentary.
Server/Host/Expo
Three Notch'd Brewery
Roanoke, VA
03.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Owner
R&d Productions
Minneapolis, MN
10.2017 - Current
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Reviewed legal documents related to business operations.
- Oversaw budgeting and financial management.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
General Associate
Sheetz
Roanoke, VA
10.2021 - 03.2023
- Supported team members during peak business hours as needed.
- Organized and maintained backroom stock areas according to company standards.
- Operated cash registers and handled financial transactions with customers.
- Utilized proper equipment when lifting or moving heavy objects around the store.
- Maintained cleanliness of assigned area including sweeping, dusting, mopping floors and vacuuming carpets.
Geek Squad Agent
Geek Squad - Best Buy
Roanoke, VA
11.2020 - 11.2022
- Assisted clients with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Curated and performed repair to software and hardware of both Apple and PC products, including but not limited to laptops, phones, watches, speakers, and appliances.
- Developed client relationships and ensured satisfaction with services.
- Responded promptly to client inquiries and complaints in a professional manner.
- Maintained accurate records of client interactions and transactions.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Created detailed reports summarizing key performance indicators for management review.
Education
High School Diploma -
Como Park Senior High School
Saint Paul, MN06-2016
Some College (No Degree) - Communications, Graphic Design
Saint Paul College - A Community And Technical College
Saint Paul, MNSkills
- Beverage Preparation
- Safe Food Handling
- Microsoft Certified
- Apple Certified
- Customer Service
- Hardware Configuration
- Software Installation
- Attention to Detail
- Extensive performance background
- Live Performances
- Website Design
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Affiliations
- Professional performer and musician
- Independent Journalism and Photography
- Avid Reader and Writer
Accomplishments
- X4 Independent Artist of the Year (Space Force Radio)
- Radio play for songs in Minneapolis, Atlanta, Chicago, Las Angelas, Las Vegas, Kenya, Honduras, Argentina, Ireland, and France.
- Leadership Award 2020 Geek Squad
- Geek Squad Agent of the Year 2020 (State award, placed 7th Nationally)
Certification
- ServSafe
- Microsoft Certified
- Apple Certified
- Samsung Certified
- Microsoft Office Certified
- Adobe Creative Suite Certified
- Studio One Certified
- Logic Certified
- CISCO license (expired 2022)
- OLCC Certified (for Oregon liquor and marijuana sales)
- Google Analytics Academy Certified
- YouTube Creator Academy Certified
- AWS Certified
- Entrepreneur Development
- Digital Marketing
Timeline
Trivia Host
Not So Rocket Science Trivia
06.2023 - Current
Server/Host/Expo
Three Notch'd Brewery
03.2023 - Current
General Associate
Sheetz
10.2021 - 03.2023
Geek Squad Agent
Geek Squad - Best Buy
11.2020 - 11.2022
Owner
R&d Productions
10.2017 - Current
High School Diploma -
Como Park Senior High School
Some College (No Degree) - Communications, Graphic Design
Saint Paul College - A Community And Technical College
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