RANDON RUSSELL
Las Vegas,NV
Summary
Dynamic sales and CRM manager with a strong background in Business Administration and Management, backed by a Bachelor's degree aswell a Property and Casualty License in the state of NV. Proven history of spearheading revenue growth and cultivating robust client relationships. Excel in team environments, thriving in fast-paced settings by capitalizing on exceptional teamwork and communication skills. Renowned for meticulous organization and adeptness in managing multiple projects concurrently, even under stringent timelines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Agent
Goosehead Insurance Agency
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Assisted clients with inquiries, policy changes/endorsements, billing and resolving issues promptly and professionally for improved client relations.
- Advised/educate clients on coverages and insurance processes
- Act as liaison between clients and over 180 insurance carriers as well as mortgage lenders.
Advertising Sales Director
Power Play Marketing
04.2022 - Current
- Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
- Increased sales by 28% through customer-focused approach.
Office Manager & Customer Service Specialist
American All Health
01.2010 - 01.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Coordinated special projects and managed schedules
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information.
Home Mortgage Consultant & Team Leader
WallStreet Lending
01.2007 - 01.2010
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
- Assessed clients' financial data to determine loan suitability
- Explained different types of loans pertaining to client situations
- Developed prospects for new loans by conducting cold calls daily/weekly
- Fielded customer complaints and provided solutions
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes.
Education
Certificate : Full Stack Web Development -
UCLA
Los Angeles, CA2021
Bachelor of Science - Business Administration And Management
California State University - Northridge
Northridge2007
Skills
- Organizational skills
- Strategic planning
- Skilled Collaborator
- Excellent multi-tasking ability
- Revenue Growth
- Profit Target Achievement
- Account Acquisition
- Client Base Retention
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- API Design Knowledge
- Proficiency in HTML, JavaScript
- Web Application Development
Certification
- Property and Casualty, NV
Timeline
Service Agent
Goosehead Insurance Agency
12.2023 - Current
Advertising Sales Director
Power Play Marketing
04.2022 - Current
Office Manager & Customer Service Specialist
American All Health
01.2010 - 01.2022
Home Mortgage Consultant & Team Leader
WallStreet Lending
01.2007 - 01.2010
Certificate : Full Stack Web Development -
UCLA
Bachelor of Science - Business Administration And Management
California State University - Northridge