Randy Allen
Campbell,California
Summary
Results-driven professional with expertise in customer engagement strategies and conflict resolution. Demonstrated success in cultivating team leaders and optimizing operational processes to boost sales performance and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Coach (Assistant Store Manager)
Walmart
Milpitas, California
10.2025 - Current
- Oversee several departments and developed 6 Team Leaders who report to me.
- Successful monthly and annual inventory.
- Collaborated with other Coaches and team leaders to maintain a clean and organized environment/department.
- Assisted in executing promotional events to drive customer engagement.
- Handled compliment/complaints from customers by empathetically listening, recording details and offering solutions.
- Collaborated with vendors for merchandising, planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Deli/Bakery Team Lead
Walmart
San Jose, California
04.2022 - 09.2025
- Ensured both departments operated efficiently and profitably.
- Managed 10 associates across bakery and deli, fostering teamwork and accountability.
- Maintained food safety within compliance to company and health department standards.
- Drove sales through effective management of display cases, ensuring product freshness and visual appeal.
- Collaborated with management to streamline processes in bakery, enhancing operational efficiency.
- Created weekly work schedules for bakery/deli staff members according to store needs.
Assistant Store Manager
Walmart
Morgan Hill, California
11.2018 - 03.2022
- Teach, train and develop associates in various departments to provide excellent customer service.
- Prepared departments for successful inventory.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Ensured compliance with all safety regulations throughout the store premises.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening/closing, and shift change functions to maintain operational standards each day.
Manager in Training
CVS Stores
Palo Alto, California
12.2017 - 10.2018
- Managed daily operations and ensured compliance with company policies.
- Trained new staff on customer service best practices and store procedures.
- Oversaw cash handling procedures to maintain financial accuracy and security.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted performance appraisals to monitor employee progress.
- Handled daily opening and closing procedures for the store.
Education
Some College (No Degree) - Business Management
California State University Sacramento
Sacramento, CASkills
- Team leadership and development
- Inventory management
- Employee training/development
- Customer engagement
- Visual merchandising
- Process improvement
- Conflict resolution
- Effective communication
Timeline
Coach (Assistant Store Manager)
Walmart
10.2025 - Current
Deli/Bakery Team Lead
Walmart
04.2022 - 09.2025
Assistant Store Manager
Walmart
11.2018 - 03.2022
Manager in Training
CVS Stores
12.2017 - 10.2018
Some College (No Degree) - Business Management
California State University Sacramento