Randy Bell
Summary
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
9
9
years of professional experience
Work History
SENIOR 401(K) OPERATIONS ANALYST
Paychex
10.2023 - Current
- Improved reporting accuracy by implementing data validation techniques.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Coordinated, managed and implemented Pooled Employer Plan audit projects and prepared Form 5500 for filing.
RETIREMENT SERVICES 5500 ACCOUNT MANAGER
Paychex
01.2021 - 10.2023
- Analyzed client data to reconcile the Form 5500 and correlating schedules.
- Provided one-on-one mentoring to help individuals reach their full potential within the business unit.
- Built and maintained excellent customer relationships through timely response to 5500 inquiries to allow timely filing rates.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
HRS INTERNAL SERVICE SUPPORT REPRESENTATIVE
Paychex
04.2018 - 01.2021
- Strengthened customer relationships by resolving high level inquiries and time sensitive escalations on Employer Contributions and Compliance corrections.
- Improved service response times by streamlining support protocols.
- Calculate employer contribution allocations for plan fundings or required corrections.
401(K) SERVICE PARTNER I & II
Paychex
04.2017 - 04.2018
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Retirement Customer Service Representative
AXA Equitable
05.2016 - 04.2017
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
NYS Advanced Regents Diploma -
Port Byron High School
01-2012
Skills
- Analytical problem solving
- Project management
- Data analysis
- Process improvement
- Operations research
- Personal accountability
- Resource management
- Effective communication
Awards
Paychex Shining Star Award, 2023
Programs
- Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook)
- Salesforce
- HRIS
- FIS / Sungard
- EFAST/ IFILE
Timeline
SENIOR 401(K) OPERATIONS ANALYST
Paychex
10.2023 - Current
RETIREMENT SERVICES 5500 ACCOUNT MANAGER
Paychex
01.2021 - 10.2023
HRS INTERNAL SERVICE SUPPORT REPRESENTATIVE
Paychex
04.2018 - 01.2021
401(K) SERVICE PARTNER I & II
Paychex
04.2017 - 04.2018
Senior Retirement Customer Service Representative
AXA Equitable
05.2016 - 04.2017
NYS Advanced Regents Diploma -
Port Byron High School
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