Randy Brown

• With experience in raising Guest Satisfaction scores, this was a great challenge. Without providing a renovation, we were able to increase "Intent to Recommend" by 10 points in the first 3 months and maintained 14 points after 6 months.

• My experience in the extended stay market was very helpful in assuring the continued success of this hotel.
• Developed an action plan in order to improve guest satisfaction scores and employee morale. Increased "Intent to Recommend" scores by 10 points in the first 6 months.

My good friend is the Regional VP who invited me to help bring the "Intent to Recommend" scores up for this property. I developed an action plan and we were well underway within 6 months. I stayed to complete tasks, and after the first year, I had set the hotel up for success for him.

• We were able to maximize revenues during high demand and secure market share during times of low demand at each location
• Dual General Manager - Courtyard Decatur / Residence Inn Decatur
• General Manager - Springhill Suites Downtown Huntsville
• General Manager - Towneplace Suites at OWA

Dr. Rao Yedla was my mentor and I had a great deal of respect for him. He passed away and I took this very hard. My good friend was the Regional VP at Helix Hospitality. He invited me to join him and turn-around the Residence Inn Huntsville. I left to help him, which in turn helped me.

• Achieved a reduction in labor costs during the first year at this property, through hands-on process improvement
• We secured new business, resulting in improved sales
• We were also able to reduce costs per room,; in combination with securing a higher RevPAR, bringing about an improved gross profit.

This was a small property, which held it place in the market for the full 8 years I was there. We exceeded revenue and RevPAR expectations year-after-year. Dr. Rao Yedla called me with an opportunity in Foley, Alabama; we parted on great terms. They have since called to invite me to return.

• Achieved and exceeded budget requirements in both revenue and controllable expenses for all aspects of the business
• This was a great learning opportunity for me

This was my first opportunity to work at a 1 star motel. I learned a great deal. It was not possible for me to provide the level of service, I felt guests deserved. When the opportunity in Dothan became available, I moved.

• From 2004 through 2009 I was moved to various trouble properties in order to improve product; increase RevPar and impact guest satisfaction scores
• General Manager : Radisson - Huntsville Airport
• General Manager : Radisson Suite Hotel Huntsville
• General Manager : Country Inn and Suites Huntsville

Dr Rao Yedla was my mentor and guided my career. He was instrumental in my team building and guest satisfaction improvement processes.

My father was diagnosed with cancer in 2009, I needed to move closer, so we parted on good terms.