Benjamin Baggett
Maccall Management
Carson City ,NV
32
years of professional experience
Results-oriented professional with over 30 years in financial services and hotel management. Expertise in operations management, compliance, and client relations drives strategic planning and execution to enhance profitability and service delivery. Proven ability to lead diverse teams in high-pressure environments while achieving organizational goals.
Work History
General Manager - Staybridge Suites Carson City
1 Year 1 Month- Develop and execute strategies to maximize occupancy, ADR, RevPAR, and overall hotel revenue.
- Recruited, trained, coached, and developed employees to enhance performance, engagement, and retention.
- Maintain high standards for guest satisfaction, cleanliness, safety, brand standards/compliance, and operational quality.
- Developed and executed strategies that increased occupancy, ADR, RevPAR, and overall hotel revenue.
- Recruit, train, coach, and develop employees to improve performance, engagement, and retention.
- Maintain high standards for guest satisfaction, cleanliness, safety, branch compliance, and operational quality.
- Created a positive, inclusive workplace culture centered on teamwork, accountability, hospitality, and continuous improvement.
Front Desk Supervisor/Assistant General Manager
11 Years 11 Months- Managed front desk operations, directly overseeing guest check-in/
check-out procedures and resolving guest complaints effectively
with professionalism. - Assisted in sales and marketing initiatives, by helping front desk
associates gain sales leads from guests checking in to increase
occupancy and revenue. - Leading daily hotel operations, ensuring exceptional guest service and experiences while achieving revenue goals to increase ADR and occupancy.
- Supervised a team of 15 front desk associates, providing training and development to enhance customer service and sales skills.
- Assisted General Manager in coordinating budgets, forecasts, and month end financial reports, successfully managing resources to optimize profitability, ADR, and occupancy. Hired and onboarded new Associates.
Operations Manager/Chief Compliance Officer
18 Years 11 Months- Developed, implemented, and maintained compliance programs to adhere to the Bank Secrecy Act and the Know Your Customer policies. Conducted internal audits and risk assessments, collaborating with managing partners to strengthen the compliance framework.
- Managed a foreign exchange back office team of 8, ensuring accuracy in daily bank operations. Collaborated with cross-functional teams to tailor financial solutions for client portfolios.
Education
Bachelor of Science - Business Management
Skills
Financial management
Compliance management
Hospitality Management
Team leadership
Revenue Management
Customer service
Budgeting and forecasting
Problem-solving
Strategic planning
Timeline
General Manager - Staybridge Suites Carson City
Maccall Management
2025.08 - CurrentRead More
Front Desk Supervisor/Assistant General Manager
Crystal Inn Hotel And Suites
2013.09 - 2025.08Read More
Operations Manager/Chief Compliance Officer
Wells Fargo Bank/GPS Capital Markets
1994.04 - 2013.03Read More
University of Phoenix
Bachelor of Science from Business Management
Read More