Randy Burns
Morley,MI
Summary
Prior Marine who is a Dynamic Electrical Service Technician with a proven track record at Service Professor, excelling in diagnosing and resolving electrical issues. Recognized for exceptional leadership and communication skills, I consistently enhanced client retention through high-quality service and compliance with safety standards. Adept at fostering strong client relationships. Skilled at assessing client needs and wants and communicating project details with clients.
Overview
22
22
years of professional experience
Work History
Electrical Service Technician
Service Professor
Grand Rapids, MI
02.2021 - Current
- Installed, repaired, and maintained electrical systems in residential settings.
- Collaborated with team members to ensure compliance with safety standards and regulations.
- Provided exceptional customer service by addressing client inquiries and concerns effectively.
- Diagnosed electrical issues using testing equipment and troubleshooting techniques.
- Assisted in training new technicians on best practices and company protocols.
- Reduced downtime for clients by quickly identifying root causes of electrical malfunctions and implementing effective solutions.
- Strengthened relationships with clients through regular follow-up calls to address any concerns or questions regarding completed work.
- Increased client retention by consistently delivering high-quality repair services that exceeded expectations.
- Installed various types of electrical equipment, including transformers, circuit breakers, lighting fixtures, and control panels.
- Tested wiring and other system parts for electrical flow and function.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
Lumber Salesman
Big L Lumber
Stanwood, MI
05.2019 - 02.2021
- Worked with contractors in designing garages, homes, and pole barns
- Reviewed blueprints designating materials for designed building
- Worked with home owners designing desired structures
- Deliver and haul lumber and building materials
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
School Health Care Aide
Ionia county intermediate school district
Ionia, MI
08.2017 - 05.2019
- While at Ionia I.S.D. I worked with students with Autism in the classroom develop life skills and scholastic skills.
- Worked with students to progress in their coping skills in the classroom.
- Assisted in building guidelines and implementing structure in my students' schoolwork.
- I worked 1:1 with students daily in the classroom.
Community Living Services Worker
Mid-Michigan Industries
Stanton, Michigan
05.2015 - 09.2017
- While serving at Mid-Michigan Industries I have worked with individuals with mental disabilities.
- Work with individuals to assist them in daily living tasks that most individuals complete on their own.
- Worked with them on completing daily hygiene, cleaning their house, washing their clothes, getting and keeping jobs, developing appropriate coping skills, building and maintaining healthy relationships, budgeting, and healthy eating and exercise habits.
Youth Counselor
Bethany Christian Services
Grand Rapids, Michigan
09.2009 - 06.2016
- Worked in residential facility for juvenile sex offenders.
- Worked with these young men to assist them in identifying wrong choices that they made, developing a sense of empathy for those they offended, developing plans to assist them in society so that they aren't found in the same situation that led to their offenses, and helping them to grow into productive young men. I worked with the children, daily, to help them also overcome the abuse that most of them had suffered in their own homes. I empathized with them and helped them see that they didn't have to be a product of their abuse, but children who overcame their abuse and young men who they could be proud of being.
Resident Advocate
Hope Network
Grand Rapids, MICHIGAN
10.2007 - 09.2009
- While at Hope Network I served as a resident advocate for children with developmental disabilities who resided within the residential facility.
- Worked with the kids on various tasks including developing coping skills, appropriate socialization, hygiene and many of the daily tasks that other children can do on their own.
- Worked with these children, who were very physically aggressive, to get to the point where they could return to society without the intensive and close care and supervision that we provided.
Platoon Sergeant
United States Marine Corps
Jacksonville, North Carolina
10.2003 - 10.2007
- Served as a guard at the Naval Academy in Annapolis MD. While there we worked closely with the local police to ensure the safety of the Academy. I served as a guard on the gates and as the Corporal of the Guard. Maintained a detailed log of all gate activities for official purposes.
- Served as a rifleman, radio operator, team leader, squad leader, and a platoon sergeant.
- Responsibilities included developing and executing patrols, raids, and building infiltration plans in Iraq.
- Called in and maintaining radio contact during patrols. This included calling in enemy contact while under fire and CasEvacs when needed.
- While in Iraq I was also wounded while on patrol and took shrapnel in my right leg.
- Platoon Sergeant responsible for thirty men.
- Responsible for forming daily schedules including formations, training, platoon physical training and resolving the many issues that my men needed resolved.
- Built cohesive and successful team to support mission objectives.
Education
Electrical Apprenticeship - Construction Electrician
Grand Rapids Community College
Grand Rapids, MI10.2024
Certification in Construction Electrician - Electrician
Grand Rapids Community College
Grand Rapids, MI01.2021
Have not completed degree yet - Psychology
Grand Rapids Community College
Grand Rapids, MichiganHigh School Diploma - undefined
Carson-City/Crystal high school
Carson City, Michigan2003
Skills
- Exceptional leadership
- Hard worker
- Excellent attention to detail
- Calm in all situations
- Safety and compliance
- Quick learner
- Excellent communication skills
- Good Listening Skills
- OSHA Standards
- Blueprints and schematics
- Electrical Wiring
- Verbal And Written Communication
- Planning And Coordination
- Critical Thinking
- Troubleshooting
- Electrical installation
- NEC knowledge
- Customer Service
References
- Glen Beers: Previous Supervisor phone: 231-598-2733 glen_beers@big-l-lumber.com
- Doug Wiersma: Construction Electrician Professor phone: 616-291-6936 email: dwiersma@grcc.edu
- Eric Grenier: Electrical manager:(616) 558-2174 email: ergrenier@serviceprofessor.com
- Aaron Bicknell: Electrical Service Field Supervisor: (616) 308-7507 email: abicknell@serviceprofessor.com
Timeline
Electrical Service Technician
Service Professor
02.2021 - Current
Lumber Salesman
Big L Lumber
05.2019 - 02.2021
School Health Care Aide
Ionia county intermediate school district
08.2017 - 05.2019
Community Living Services Worker
Mid-Michigan Industries
05.2015 - 09.2017
Youth Counselor
Bethany Christian Services
09.2009 - 06.2016
Resident Advocate
Hope Network
10.2007 - 09.2009
Platoon Sergeant
United States Marine Corps
10.2003 - 10.2007
High School Diploma - undefined
Carson-City/Crystal high school
Electrical Apprenticeship - Construction Electrician
Grand Rapids Community College
Certification in Construction Electrician - Electrician
Grand Rapids Community College
Have not completed degree yet - Psychology
Grand Rapids Community College