Randy Busch

Naples,FL

Summary

Experienced Team General Manager/Master Captain with over 25 years in the transportation and marine industry. Proven track record in creating and establishing successful transportation companies and advancing careers in marketing and logistics. Adept at strategic planning, operations management, and customer service. Holder of TWIC, CDL and USCG licenses. Strong leadership skills demonstrated through extensive volunteer coaching and community involvement.

Logistics professional prepared for this role with comprehensive experience in dock management and workflow optimization. Proven ability to enhance safety standards, streamline operations, and oversee large-scale logistics tasks. Reliable team collaborator who adapts to changing needs and consistently achieves results, showcasing strong organizational and leadership skills.

Overview

years of professional experience

Certification

Work History

Marina Dockmaster Manager

Freedom Boat Club

10.2024 - Current

Hire, train and supervise all dock staff to ensure members are safe and receive the highest level of service
Develop and monitor a dock staff schedule to maximize efficiency and review and approve payroll
Ensure all best practices and SOP’s are followed as detailed in the dock manual, to ensure consistent service and safety are top priority
Establishing a relationship with local marina managers and harbor masters and promoting positive working relationships in all facets of marina businesses
Establishing and maintaining a positive, cooperative team culture at club location and with peers and colleagues

Master Captain United States Coast Guard

RBNB CHARTERS

01.2018 - Current

Company Overview: http://www.rbnbcharters.com/
Successfully captained various charter vessels, ensuring safety and compliance with USCG regulations
Managed crews on 100's of successful charter operations
Hired high achieving crew on various vessel operations, maintaining high standards of customer service
Maintained TWIC (Transportation Worker Identification Credential) and USCG (United States Coast Guard) licenses
Http://www.rbnbcharters.com/
Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.

CEO, Managing Partner

BEST EXPRESS DELIVERY/SOUTHWEST METRO TRANSPORTATION

04.1992 - 01.2018

Established a reputable courier/transportation service in Minneapolis, licensed by the Minnesota Department of Transportation
100 vehicles on daily routes
Developed strategic plans for business growth and managed daily operations
Achieved recognition as a Million Mile Business Owner for exceptional service and reliability
Hired and managed high performing teams
Created and established the company, achieving year-over-year growth for 25 years
Created programs for sales and marketing teams to hit goals
Founded and managed a full-service transportation company, offering taxi, medical transport, and courier services
Medical Transport Specialist
Oversaw day-to-day operations, including driver management, route planning, and customer service
50+ employee managed organization
Built a strong network of business clients, ensuring efficient and reliable service
Created and established the company, achieving year-over-year growth for 24 years
Established and maintained strong relationships with customers, vendors and strategic partners.
Achieved company growth by implementing strategic plans and streamlining operations.

Education

Bachelor of Arts - Theater, Aviation & Communications

University of North Dakota

Grand Forks, ND

06.1991

Skills

Vessel and Crew Management
Strategic Planning and Operations Management
Customer Service Excellence
Transportation and Logistics
Digital Marketing and Social Media Strategy

Health and Wellness Coaching
Business Development
Marine safety regulations
Staff training and development

Websites

https://www.linkedin.com/in/buschentrepreneurs/