Dedicated Marine professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace. Highly skilled at motivating and leading employees and raising them to their highest level
Overview
15
15
years of professional experience
Work History
Marina Manager
G Hospitality Group
Falmouth / Vineyard Haven, MA
03.2021 - Current
Handled day-to-day operations of both Vineyard Haven Marina and Falmouth Marine.
Managed dockage and moorings of both seasonal and transient customers.
Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Hired and trained new staff on job duties, company policies and safety procedures.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Directed activities of staff performing repairs and maintenance to equipment, vessels, and facilities.
Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Boosted Dockage and Mooring revenue by 73% and generated an additional $550,000 compared to previous best year at Vineyard Haven Marina.
President
The Lawn Company
Yarmouth , MA
01.2016 - 02.2021
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Led the team in creation, roll out and management of new programs.
Developed, maintained and operated company's web presence, developing original text and image content for company website and email promotions.
Improved supply chain to reduce materials costs and optimize profit.
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Territory Account Manager
West Marine Megayacht Supply
Newport, RI
02.2008 - 01.2016
Managed over 200 yachts accounts from the Caribean to New England.
Drove clientr engagement, improved satisfaction and earned reliability through communication and relationship management.
Exceeded targets by building, directing and motivating our team.
Developed and presented talks on available products and services that could meet current business needs.
Monitored expenses and time usage to maximize effectiveness.
Established successful account relationships with owners, captains, and engineers by building rapport and maintaining consistent communication.
Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving New England market share.
Sales Representative
Tracker Marine Group
, MA
06.2007 - 02.2008
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and creating new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Area Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth HospitalityArea Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth Hospitality
National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)