Randy Canterbery
Kilgore,TX
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Denny's Restaurant. Excelled in motivational coaching and policy enforcement, boosting team performance and reducing turnover. Skilled in sales strategies, achieving significant revenue growth. Demonstrates exceptional employee relations and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Overnight Manager
Dennys Restaurant
Longview, TX
03.2017 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Sales Manager
AutoZone
Longview, TX
11.2014 - 08.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Janitor
Sams Club Distribution
Longview, TX
02.2011 - 04.2014
- Reduced vehicle maintenance costs through diligent oversight of equipment inventory and proactive maintenance scheduling.
- Disassembled and expertly reassembled spray equipment for maintenance.
- Reported maintenance concerns for repairs.
- Performed preventive maintenance and troubleshot issues.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
Diploma - None
Kilgore High School
Kilgore, TX05.2007
Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
Timeline
Overnight Manager
Dennys Restaurant
03.2017 - Current
Sales Manager
AutoZone
11.2014 - 08.2017
Janitor
Sams Club Distribution
02.2011 - 04.2014
Diploma - None
Kilgore High School