Valerie Brown
Brighton,co
Summary
Dynamic and results-driven professional with extensive experience, excelling in team leadership and operational efficiency. Proven track record in enhancing service quality and implementing effective sales strategies. Strong organizational skills and a commitment to employee relations have consistently driven performance improvements and customer satisfaction.
Results-driven management professional equipped for leadership roles. Demonstrated ability to oversee nightly operations, ensuring efficiency and safety. Strong emphasis on team collaboration and adaptability to shifting demands. Skilled in conflict resolution, staff training, and operational logistics. Known for reliability and proactive approach to problem-solving.
Overview
13
13
years of professional experience
Work History
Overnight Manager
Walmart
09.2019 - Current
- Assisted in managing night shift operations and ensuring smooth workflow.
- Monitored staff performance and provided feedback to enhance service quality.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Facilitated communication between shifts to promote continuity of operations.
Overnight Team Lead
Walmart
10.2017 - 08.2022
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Coordinated inventory management, optimizing stock levels for overnight replenishment.
- Implemented process improvements that reduced operational delays during nightly shifts.
- Monitored performance metrics, identifying areas for improvement in team workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Manager
Extra Space Storage
10.2013 - 06.2016
- Led team in achieving operational goals through strategic planning and resource management.
- Implemented inventory control measures, reducing costs and improving stock availability.
- Developed training programs to enhance staff performance and customer service skills.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Streamlined daily operations by optimizing scheduling and task delegation among staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Extra Space Storage
01.2013 - 09.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
No Degree - Xray Technician
Coastal Bend College
Beeville, TXCertification - Cosmetoloy
Pikes Peak Community College
Colorado Springs, COSkills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Warehouse organization
- Property maintenance
- Security awareness
- Property security
- Bank deposit preparation
- Staffing management
- Multi-department management
- Organizational skills
Timeline
Overnight Manager
Walmart
09.2019 - Current
Overnight Team Lead
Walmart
10.2017 - 08.2022
Store Manager
Extra Space Storage
10.2013 - 06.2016
Assistant Store Manager
Extra Space Storage
01.2013 - 09.2013
No Degree - Xray Technician
Coastal Bend College
Certification - Cosmetoloy
Pikes Peak Community College