Randy Coleman
McKees Rocks,PA
Work Preference
Summary
Results-driven operations leader with proven expertise in managing complex logistics and enhancing operational efficiency. Skilled in strategic planning and fostering strong business partnerships. Adept at implementing business initiatives that drive profitability and customer satisfaction. Committed to developing teams and optimizing processes for sustained growth.
Overview
18
18
years of professional experience
Work History
Director of Operations
Hub Group
Pittsburgh, PA
01.2021 - 06.2026
- Delivered results through effective P&L management and accountability.
- Oversaw daily operations across multiple logistics teams performing coverage, pricing, tracking, and account management.
- Streamlined processes to enhance operational efficiency and productivity and maintain high performance standards.
- Designed and utilized advanced reporting tools for profitability and productivity insights.
- Developed and implemented training programs for new staff members.
- Cultivated robust internal and external relationships to support business growth.
- Coordinated the implementation of new business initiatives to exceed customer and profitability expectations.
- Effectively communicated with Account Management and Customers on relevant issues and resolutions.
- Developed and led three cross-functional teams with over 30 total employees to successfully execute operations.
- Interviewed and hired both internal and external candidates for entry-level, Team Lead, Manager, and Director positions.
Senior Manager; Transportation Coordinator
Hub Group
Pittsburgh, PA
06.2018 - 12.2020
- Developed and implemented strategic plans for transportation optimization initiatives.
- Facilitated communication between departments to align goals and resources effectively.
- Developed long-term relationships with key stakeholders including customers, vendors, and carriers.
- Managed customer and vendor relationships to secure favorable terms and performance improvements.
- Led a team of 7 employees by providing guidance, creating accountability for KPIs, setting goals and objectives, delegating tasks, and monitoring performance.
- Established effective communication channels between different departments within the organization.
- Coordinated training sessions for staff to improve logistics and customer service skills.
Manager; Pricing
Hub Group
Pittsburgh, PA
04.2015 - 05.2018
- Led a team of 4 Pricing Analysts that partnered with Sales, Customers, and internal parties to effectively bid on Projects, RFPs, and Transactional Truckloads.
- Implement current market and economic trends to negotiate pricing and rates with both customers and truckload carriers.
- Coordinated with Regional Operations to verify costs were accurate to market.
- Responsible for setting individual and team KPIs in volume, revenue, and margin.
- Analyzed customer feedback data to develop action plans for improving services and win rate.
Team Lead
Hub Group
Pittsburgh, PA
10.2013 - 04.2015
- Led team in optimizing account management operations and improving service.
- Communicated effectively with clients to address inquiries and resolve issues.
- Provided leadership, guidance, and training to team members, ensuring that tasks were completed on time and to a high standard.
- Fostered a collaborative environment to enhance team productivity and morale.
- Led and participated in on-site customer visits and conference calls.
Highway Solutions Specialist
Hub Group
Pittsburgh, PA
10.2011 - 09.2013
- Managed high-volume FTL transportation accounts, including order entry, appointing, tracking, and coverage.
- Sourced truckload capacity to ensure customer service expectations were met.
- Negotiated long-term and transactional rates with carriers to ensure costs were aligned with market intel for healthy margin levels.
Courier / Hazardous Materials Specialist
FedEx Express
Pittsburgh, PA
04.2008 - 10.2011
- Coordinated with dispatchers to optimize delivery schedules.
- Customer-facing package delivery in heavily populated business park.
- Inspected and ensured compliance with federal regulations (IATA, FAA, and DOT) governing transportation of hazardous materials.
- Loading/Unloading of daily delivery/pickup packages weighing up to 75lbs.
- Completed Ops Manager coursework.
Education
Social Sciences
Robert Morris University
Skills
- P&L management
- Business strategy
- Data analysis (Tableau, PowerBI, Excel)
- Performance metrics & KPIs
- Compliance assurance (DOT & CTPAT)
- Customer relationship management
- Microsoft Suite
- TMS Software (RUMBA AS/400)
- Leadership development
- Operational efficiency
Contact
randallcoleman1991@gmail.com
References
References available upon request.
Timeline
Director of Operations
Hub Group
01.2021 - 06.2026
Senior Manager; Transportation Coordinator
Hub Group
06.2018 - 12.2020
Manager; Pricing
Hub Group
04.2015 - 05.2018
Team Lead
Hub Group
10.2013 - 04.2015
Highway Solutions Specialist
Hub Group
10.2011 - 09.2013
Courier / Hazardous Materials Specialist
FedEx Express
04.2008 - 10.2011
Social Sciences
Robert Morris University