Randy Crosby
Lakeland,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
28
28
years of professional experience
Work History
IT Project Manager
GetixHealth
Sugar Land, TX - Remote Position in Lakeland, FL
01.2019 - Current
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Designed, documented and executed system upgrades and patch management using update manager.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
IT Project Manager
Alorica
01.2016 - 01.2019
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
IT Project Manager
NCO Financial Systems
Lakeland, FL
01.2009 - 12.2016
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed team members engaged in administering complex IT infrastructure.
IT Architect
Qualink
Lakeland, FL
01.2002 - 12.2008
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
IT Database Programmer
Qualink
Lakeland, FL
12.1995 - 12.2001
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Built databases and table structures for web applications.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - Computer And Information Sciences
Georgia Southern University
Statesboro, GASkills
- Project Scope Definition
- Scrum Methodology
- Corrective Actions
- Lean Manufacturing and Design
- Project Planning
- Cross-Functional Collaboration
- Building Codes and Regulations
- Project Development
- Computer Architecture
- Testing
- Quality Assurance and Control
- Programming Languages
- User Acceptance Testing (UAT)
- Microsoft Office Suite Expertise
- Processes and Procedures
- Client Relations
- Project Deadlines
- Data Review
- Project Management
- Systems Design Documentation
Timeline
IT Project Manager
GetixHealth
01.2019 - Current
IT Project Manager
Alorica
01.2016 - 01.2019
IT Project Manager
NCO Financial Systems
01.2009 - 12.2016
IT Architect
Qualink
01.2002 - 12.2008
IT Database Programmer
Qualink
12.1995 - 12.2001
Bachelor of Science - Computer And Information Sciences
Georgia Southern University