Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Delva

Boston,MA

Summary

Experienced with hands-on experience in residential, commercial, and industrial heating, ventilation, and air conditioning systems. Skilled and interpreting blueprint wiring diagrams and technical manuals using a wide range of HVAC tools and equipment. Great ability to troubleshoot complex issues under pressure holds HVAC certificated and stays current with industry codes.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Planet Fitness
01.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Retail Sales Associate

Floor & Decor
03.2022 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Closing Manager

Lids Locker Room
03.2020 - 06.2021
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.

Education

Post-Graduate Certificate - HVAC

Porter And Chester Institute
Brockton, MA
01-2026

Skills

  • Issue resolution
  • Product recommendations
  • Customer support
  • Teamwork and collaboration

Timeline

Member Service Representative

Planet Fitness
01.2025 - Current

Retail Sales Associate

Floor & Decor
03.2022 - 09.2023

Closing Manager

Lids Locker Room
03.2020 - 06.2021

Post-Graduate Certificate - HVAC

Porter And Chester Institute

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