Summary
Overview
Work History
Skills
Timeline
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Randy Dodds Jr

Southhaven,MS

Summary

Dynamic and results-driven professional with over 6 years of experience in operations management and client relations within the healthcare industry. Skilled in driving process improvements, optimizing operational efficiency, and fostering collaborative relationships. Strong communicator with a passion for delivering high-quality solutions to meet organizational objectives.

Overview

8
8
years of professional experience

Work History

Patient Access Manager

Dompe'
11.2022 - Current
  • Spearhead seamless coordination between internal and external stakeholders, including sales representatives, hubs, pharmacies, doctor's offices, and patients, to ensure swift and efficient medication access.
  • Proactively identify and address any barriers or challenges in the patient access process, leveraging strong communication and problem-solving skills to facilitate timely medication delivery.
  • Analyze trends and changes in the patient access landscape, providing valuable insights and recommendations to optimize processes and ensure easy access to products.
  • Deliver exceptional support and guidance to all stakeholders involved, embodying a customer-centric approach to ensure a positive experience for patients and healthcare providers.
  • Champion patient advocacy efforts, advocating for patients' needs and working tirelessly to ensure they have access to vital medications for their treatment.

Operations Lead Analyst

Cigna (Accredo)
08.2020 - 11.2022
  • Managed day-to-day operations for therapy programs, optimizing workflow efficiency and ensuring compliance with company standards.
  • Led cross-functional meetings with internal and external stakeholders to review program performance metrics, identify areas for improvement, and drive strategic initiatives.
  • Conducted data analysis to identify trends, patterns, and areas for process optimization.

Operations Associate Analyst

Cigna (Accredo)
01.2019 - 08.2020
  • Collaborated with cross-functional teams to analyze performance metrics and identify opportunities for process improvement.
  • Facilitated training sessions for new employees, ensuring a smooth onboarding process and adherence to company policies and procedures.
  • Played a key role in implementing process improvements that resulted in a reduction in turnaround time for patient inquiries.

Patient Services Coordinator III and Eligibility Specialist

United BioSource Corporation (Accredo)
03.2016 - 01.2019
  • Managed patient enrollment processes and served as a primary point of contact for internal and external stakeholders, ensuring timely and accurate processing of enrollment applications.
  • Provided comprehensive training and support to new team members, fostering a collaborative and supportive work environment.
  • Resolved complex patient inquiries and eligibility issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional customer service.

Skills

  • Operations Management
  • Client Relations
  • Process Improvement
  • Data Analysis
  • Meeting Facilitation
  • Issue Resolution
  • Metrics Analysis
  • Training and Development
  • Healthcare Enrollment Processes
  • Cross-Functional Collaboration
  • Root Cause Analysis
  • Performance Metrics Reporting

Timeline

Patient Access Manager

Dompe'
11.2022 - Current

Operations Lead Analyst

Cigna (Accredo)
08.2020 - 11.2022

Operations Associate Analyst

Cigna (Accredo)
01.2019 - 08.2020

Patient Services Coordinator III and Eligibility Specialist

United BioSource Corporation (Accredo)
03.2016 - 01.2019

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Randy Dodds Jr