RANDY FALES
Tampa,FL
Summary
Results-driven General Manager with over 28 years of experience in the glass and glazing industry. Proven track record of leading teams to achieve operational excellence, driving sales growth, and ensuring customer satisfaction and completion of projects. Skilled at strategic planning, project management, and fostering a positive work environment.
Diligent project manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
INDEPENDENT GLASS & MIRROR, INC.
Tampa, FL
10.2017 - Current
- Oversee daily operations, ensuring efficiency and productivity across all active projects.
- Lead a team of 15 to 20 employees, providing training, support, and performance evaluations.
- Manage projects costs.
- Foster strong relationships with clients and suppliers to enhance business opportunities.
- Ensure compliance with safety regulations and industry standards.
- Directed daily operations to ensure efficient workflow and resource allocation.
LEAD GLAZIER
INDEPENDENT GLASS & MIRROR, INC.
Tampa, FL
09.2014 - 10.2017
- Installed and repaired glass in showers, windows, doors, and storefronts for residential and commercial clients.
- Measured and cut glass to precise specifications using various tools and techniques.
- Ensured all installations met safety and building codes.
- Provided excellent customer service, addressing client concerns, and ensuring satisfaction.
- Trained and mentored junior glaziers on best practices and techniques in glazing work.
Glass Dept. Manager
New South Window Solutions
Tampa, FL
11.2012 - 08.2014
- Led team to achieve operational goals through effective resource allocation and workflow optimization.
- Streamlined departmental processes, resulting in improved efficiency and reduced turnaround times.
- Mentored junior staff, fostering skill development and enhancing team performance across various projects.
- Collaborated with cross-functional teams to align departmental objectives with organizational goals, enhancing synergy.
Education
Associate of Arts - Electrical Engineering
ITT Technical Institute
Tampa, FL01.2011
High School Diploma -
Leto High School
Tampa, FL01.1994
Skills
- Project oversight
- Execution of strategic initiatives
- Leadership and mentoring
- Sales & business development
- Customer service optimization
- Regulatory compliance
- Proficient in Microsoft Office Suite and Google Workspace
Timeline
GENERAL MANAGER
INDEPENDENT GLASS & MIRROR, INC.
10.2017 - Current
LEAD GLAZIER
INDEPENDENT GLASS & MIRROR, INC.
09.2014 - 10.2017
Glass Dept. Manager
New South Window Solutions
11.2012 - 08.2014
Associate of Arts - Electrical Engineering
ITT Technical Institute
High School Diploma -
Leto High School