Randy Francois
Lake Worth Beach,FL
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Bristol
West Palm Beach, USA
08.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Front Desk Lead
Marriott Vacations Worldwide
Palm Beach Shores, USA
06.2022 - Current
- Assist front desk associates with any questions they may have.
- Managed guest registration efficiently.
- Rooms Control
- Answer guest phone calls
- Organize and complete paperwork daily
- PMS/MARSHA adept
- Handled guest issues and consistently implemented follow-up actions.
- Night Audit experience
- Facilitated onboarding for incoming team members.
Education
Associate's degree - Hospitality
Palm Beach State College
Palm Beach Gardens, FL05.2024
Skills
- Guest Services
- Front Desk Operations
- Night Audit
- Organizational skills
- Team management
- Leadership
- Guest relations
- Problem solving
- Problem management
- Microsoft Excel
- Microsoft Powerpoint
- Rooms control
Personal Information
Willing To Relocate: Anywhere
Timeline
Front Desk Receptionist
The Bristol
08.2024 - Current
Front Desk Lead
Marriott Vacations Worldwide
06.2022 - Current
Associate's degree - Hospitality
Palm Beach State College
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