Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Randy Garrett

Owasso,OK

Summary

Personable and dedicated Customer Service Representative with extensive experience in Telecommunications industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

47
47
years of professional experience

Work History

Customer Service Technician

AT&T
Claremore, OK
05.1973 - 07.2020
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Diagnosed system errors and network problems using remote access tools.
  • Identified and resolved customer complaints within established timeframes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained hardware inventory accessibility to fulfill common requests for service.
  • Assessed customer needs and provided appropriate solutions in a timely manner.
  • Maintained air pressure in cables in NE Oklahoma.

Education

Electronics (no Degree) - Electronics Technology

Tulsa Tech
Tulsa, OK
04-1997

High School Diploma -

Owasso High School
Owasso, OK
05-1972

Skills

  • Service Calls
  • Documentation And Reporting
  • Troubleshooting methods
  • Customer Needs Assessment

Affiliations

  • Learn easily and adapt to what the job needs
  • Maintain and run many pieces of equipment from the farm to bucket trucks and working manholes
  • Communicate with others well whether fellow employees or customers
  • Get along well with fellow employees
  • Annual Defensive Driving and Bi-annual First Aid Training

Timeline

Customer Service Technician

AT&T
05.1973 - 07.2020

Electronics (no Degree) - Electronics Technology

Tulsa Tech

High School Diploma -

Owasso High School
Randy Garrett