Randy Garza
Elk Grove,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Over 16 years of Management experience and exceptional coaching skills.
Overview
22
22
years of professional experience
Work History
Store Manager
Noble Motorsports
05.2003 - 05.2025
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Accessories Dpt. Manager
Sanborn Chevrolet
09.2021 - 05.2022
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Consistently exceeded quotas by pursuing and closing sales.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
Education
High School Diploma - undefined
Sierra High School
Manteca, CA07.2000
Skills
- Employee Coaching and Motivation
- Hiring and Training
- Documentation and Reporting
- Problem Resolution
- Scheduling and Coordinating
- Onboarding and Orientation
- Complex Problem Solving
- Teamwork and Collaboration
- Verbal and Written Communication
- Goal Setting
- Technical Proficiency
- Work Planning and Prioritization
- Performance Evaluations
- Managing Operations and Efficiency
- Financial Recordkeeping
- Attention to Detail
Timeline
Accessories Dpt. Manager
Sanborn Chevrolet
09.2021 - 05.2022
Store Manager
Noble Motorsports
05.2003 - 05.2025
High School Diploma - undefined
Sierra High School