Randy Gauthier
ATT
Southgate,MI
37
years of professional experience
Customer Service Specialist experienced in complaint handling and problem resolution. Enhanced customer satisfaction through effective communication and collaboration while resolving complex inquiries and training staff to elevate service standards. Committed to driving customer satisfaction through proactive problem-solving and teamwork.
Work History
Customer Service Specialist
29 Years 4 Months- Managed complex customer accounts, ensuring accuracy in billing and service adjustments.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Assistant Manager
7 Months- Developed training programs for new staff, improving onboarding efficiency and team performance.
- Streamlined daily operations to enhance customer service and satisfaction.
Laborer
2 Years 5 Months- Operated heavy machinery for loading and unloading cargo efficiently.
- Maintained cleanliness and organization of work areas to enhance safety and productivity.
- Coordinated with supervisors to prioritize tasks based on project deadlines and resource availability.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Collaborated with team members to streamline operational workflows and improve efficiency.
Porter
1 Year 5 Months- Coordinated vehicle movement to optimize dealership operations and enhance customer experience.
- Maintained cleanliness and organization of showroom and service areas, ensuring welcoming environment.
- Assisted customers with vehicle inquiries, providing timely support to improve satisfaction levels.
- Monitored inventory levels of supplies and materials, facilitating efficient stock management processes.
Helicopter Mechanic
3 Years- Diagnosed mechanical issues utilizing advanced diagnostic tools and techniques.
- Conducted routine inspections to ensure compliance with safety and operational standards.
- Collaborated with engineers to implement design modifications for improved aircraft performance.
- Mentored junior mechanics, fostering skill development and adherence to best practices.
Education
High School Diploma
- Awarded [Award Name]
Fiber Basics - Fiber
Fiber Testing - Fiber
Fiber Outside Plant Specialist - Fiber
Skills
Customer service
Call center experience
Complaint handling
Problem resolution
Client engagement
Effective communication
Timeline
Customer Service Specialist
ATT
03.1997 - 07.2026Read More
Assistant Manager
Snappy Car Rental
08.1996 - 03.1997Read More
Laborer
Corrigan Air and Sea
03.1994 - 08.1996Read More
Porter
Fairlane Ford
10.1992 - 03.1994Read More
Helicopter Mechanic
US Navy
08.1989 - 08.1992Read More
Washtenaw Community College
Fiber Basics from Fiber
Read More
Plymouth Christian Academy
High School Diploma
Read More
Washtenaw Community College
Fiber Testing from Fiber
Read More
Washtenaw Community College
Fiber Outside Plant Specialist from Fiber
Read More