Randy Gilbert
Louisville,OH
Summary
IT Support Technician with experience providing help desk, hardware, and network support. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated abilities for building relationships, cultivating partnerships and growing businesses.
Overview
40
40
years of professional experience
1
1
Certification
Work History
IT Operations Service Delivery
Hewlett Packard Enterprise, HPE
Akron, OH
06.2022 - Current
- Coordinated fleet inventory management, repair scheduling, and move order processes.
- Supported applications: Pharos Blueprint, Webjet Admin, HP Security Manager, and associated servers.
- Maintained consistent supply levels with automated HP ordering.
IT Support Specialist
Paragraphics Inc.
Canton, OH
02.2015 - 01.2021
- Answered user inquiries to resolve computer software or hardware operation problems.
- Oversaw the organization of warehouse stock and facilitated order completion.
Opteview Remote Technician
Diebold Inc
Uniontown, OH
05.2012 - 02.2015
- Remote support of ATM fleet
- Resolved escalated service requests from other team members as needed.
Field Service Technician
Cannon IV, Inc.
Indianapolis, IN
04.2010 - 05.2011
- Performed regular maintenance on printers to ensure optimal performance.
- Assessed and identified issues and quickly resolved to restore functionality.
Field Service Technician
The AMEGroup
Vincennes, IN
05.2003 - 01.2010
- Performed diagnostics, isolated problems, and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Provided technical support to customers regarding their printer and PC-related questions or concerns.
Independent Contractor
Louisville, OH
07.1998 - 05.2003
- Provided comprehensive desktop repair services alongside system enhancement solutions to small enterprises and individual clients.
Field Service Technician
Interlott Inc.
Mason, OH
06.1997 - 07.1998
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects across the State of Colorado.
Manufacturing Test Technician
Fischer Imaging Inc.
Thornton, CO
09.1994 - 05.1996
- Repaired X-ray equipment systems and circuit boards.
Communication Security Equipment Technician
Marine Corps
08.1985 - 10.1993
- Repaired circuit cards with surface mount components.
- Utilized automatic test equipment to enhance testing processes.
- Conduct soldering tasks efficiently.
- Ensured completion of all necessary paperwork.
- Safeguarded sensitive information through stringent clearance protocols.
Education
Computer Network Security -
Stark State College
Canton02-2011
Basic electronic course -
United States Marine Corps
Skills
- Microsoft Word
- Excel
- Hardware Support
- Networking Basics
- Printer Troubleshooting Skills
- Application support
- Incident management
- IT asset management
- Hardware troubleshooting
- IT documentation
Military Service
E5/Sgt, U.S. Marines, Communication Security Technician, 08/01/85 to 10/01/93
Certification
- A+ certification
References
References available upon request.
Timeline
IT Operations Service Delivery
Hewlett Packard Enterprise, HPE
06.2022 - Current
IT Support Specialist
Paragraphics Inc.
02.2015 - 01.2021
Opteview Remote Technician
Diebold Inc
05.2012 - 02.2015
Field Service Technician
Cannon IV, Inc.
04.2010 - 05.2011
Field Service Technician
The AMEGroup
05.2003 - 01.2010
Independent Contractor
07.1998 - 05.2003
Field Service Technician
Interlott Inc.
06.1997 - 07.1998
Manufacturing Test Technician
Fischer Imaging Inc.
09.1994 - 05.1996
Communication Security Equipment Technician
Marine Corps
08.1985 - 10.1993
Computer Network Security -
Stark State College
Basic electronic course -
United States Marine Corps
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