Randy Hester
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Dispatcher
Fleet Mobile Maintenance
Lapeer, MI
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Schedule maintenance and repairs
- provide excellent customer service for internal and external calls
- obtain customer approvals for all repairs and services
- Excellent problem solving skills
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
Parts Manager
Skyworks LLC
Indianapolis, IN
03.2023 - 12.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Manager
Miller Transportation
Indianapolis, IN
04.2022 - 03.2023
- Set employee schedules for consistent staff coverage and delegated work assignments.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency.
- Created employee schedules to align coverage with forecasted demands.
Breakdown Manager/Call Center Manager
Online Transport
Greenfield, IN
10.2020 - 03.2022
- Conducted performance reviews for staff members to reduce resolution times and make improvements.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Corporate Trainer
Dickinson Fleet Services
Indianapolis, IN
12.2013 - 03.2020
- Developed training programs to meet company objectives.
- Authored, updated and implemented training procedures.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Maintained records on attendance and participation.
- Created training programs and instructional materials to further educate personnel.
Education
GED Diploma - High
Pinckneyville Community High School
Carbondale, IL05.
Skills
- New Employee Training
- Data Tracking
- Observations and Evaluations
- Learning Techniques
- Company Policy Compliance
- Attention to Detail
- Microsoft Outlook
- Problem-solving
- Decision-making
- Data Entry
- Computer Skills
Timeline
Dispatcher
Fleet Mobile Maintenance
12.2023 - Current
Parts Manager
Skyworks LLC
03.2023 - 12.2023
Parts Manager
Miller Transportation
04.2022 - 03.2023
Breakdown Manager/Call Center Manager
Online Transport
10.2020 - 03.2022
Corporate Trainer
Dickinson Fleet Services
12.2013 - 03.2020
GED Diploma - High
Pinckneyville Community High School