Randy Jones
Livermore ,KY
Summary
Dynamic Service Writer at Riverside Transport Inc. with a proven track record in enhancing customer satisfaction through exceptional service and effective appointment scheduling. Skilled in managing work orders and fostering client relationships, I excel in problem-solving and maintaining detailed records, ensuring a seamless service experience that drives repeat business.
Overview
5
5
years of professional experience
Work History
Service Writer
Riverside Transport Inc.
07.2020 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
General Studies -
Muhlenberg County High School
Greenville, KY05.2015
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Customer service expertise
- Invoice verification
- Effective writing
- Record preparation
- Strong organization
- Communicating with clients
- Appointment scheduling
- Maintaining status reports
- Technician tracking
- Work order processing
- Invoice filing
- Teamwork and collaboration
- Computer skills
- Remote office availability
- Teamwork
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
- Organizational skills
- Shipping and receiving
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Teamwork skills
- Data entry
- Stress tolerance
- Self motivation
- Work prioritization
Timeline
Service Writer
Riverside Transport Inc.
07.2020 - Current
General Studies -
Muhlenberg County High School
Similar Profiles
Travis SpencerTravis Spencer
OTR Truck Driver at Riverside Transport Inc.(RTI)OTR Truck Driver at Riverside Transport Inc.(RTI)
Heidi SegerHeidi Seger
Target Dedicated Driver at Riverside Transport(RTI)Target Dedicated Driver at Riverside Transport(RTI)
SHAWN MCCARROLLSHAWN MCCARROLL
Driver at Riverside TransportDriver at Riverside Transport
Alexandria CainAlexandria Cain
Marine Science Instructor at Guided DiscoveriesMarine Science Instructor at Guided Discoveries
Payton SpurlockPayton Spurlock
Freelance Videographer at ICV Digital MediaFreelance Videographer at ICV Digital Media