Randy Lara
North Las Vegas,NV
Summary
Versatile and results-driven professional with a proven track record at Pacific Custom Paint Inc, excelling in customer service and team leadership. Expert in employee management and estimating expertise, significantly enhancing operational efficiency and customer satisfaction. Demonstrates strong vendor engagement skills, achieving notable business growth and fostering robust partnerships.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Shop Manager
Pacific Custom Paint Inc
01.2011 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Developed strong relations and partnerships with insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Streamlined the estimation process by implementing efficient software tools and technology.
Amazon Delivery Driver
SDLA Express- Amazon
04.2022 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Bellman
Excalibur Hotel & Casino
01.2018 - 03.2022
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Sales Representative
Sunrun
11.2017 - 11.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Bank Teller
Wells Fargo & Company
09.2011 - 10.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2011
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Task delegation
- Policy enforcement
- POS systems
- Budgeting and finance
- Vendor engagement
- Team leadership
- Estimating expertise
- Collision estimating
Languages
Spanish
Native or Bilingual
Timeline
Amazon Delivery Driver
SDLA Express- Amazon
04.2022 - 05.2023
Bellman
Excalibur Hotel & Casino
01.2018 - 03.2022
Sales Representative
Sunrun
11.2017 - 11.2018
Bank Teller
Wells Fargo & Company
09.2011 - 10.2012
Shop Manager
Pacific Custom Paint Inc
01.2011 - Current
High School Diploma -
Las Vegas High School
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