Randy Ngo
Summary
Detail-oriented and dependable professional with experience in healthcare administration, medical billing, documentation review, and fast-paced service environments. Skilled in data accuracy, problem-solving, communication, and multitasking, while managing competing priorities. Strong ability to adapt quickly, maintain professionalism, and work efficiently in high-volume settings, with a focus on accuracy and customer support.
Overview
1
1
year of professional experience
Work History
Medical Billing Specialist
Mary Free Bed Rehabilitation Hospital
Grand Rapids, Michigan
02.2026 - Current
- Review documentation, account details, and billing information to ensure accuracy and timely processing of claims.
- Investigate discrepancies, identify missing information, and collaborate with internal teams and external contacts to resolve issues efficiently.
- Maintain accurate records while managing multiple tasks in a fast-paced healthcare environment.
- Communicate professionally with insurance representatives, patients, and internal departments to support issue resolution and workflow efficiency.
- Ensure compliance with confidentiality standards and organizational policies when handling sensitive information.
- Utilize healthcare systems and documentation tools to support accurate account management and operational efficiency.
Laboratory Processing Assistant
Corewell Health
Grand Rapids, MI
01.2025 - 01.2026
- Reviewed patient information, orders, and documentation to ensure accuracy and completeness before processing.
- Entered and maintained detailed information in healthcare systems with strong attention to accuracy and efficiency.
- Identified discrepancies and communicated with healthcare staff to resolve issues and maintain smooth workflow operations.
- Managed multiple responsibilities in a high-volume environment while maintaining organization and accuracy.
- Supported clinical teams by ensuring documentation was complete and properly routed to avoid delays or errors.
- Maintained confidentiality and compliance standards when handling patient information.
Education
Associate of Arts - Science
Grand Rapids Community College
Grand Rapids, MI05.2023
Skills
- Customer Service
- Administrative Support
- Documentation Review & Accuracy
- Data Entry & Record Management
- Problem Solving & Critical Thinking
- Microsoft Excel & Microsoft Office
- Electronic Health Record (EHR) Systems
- Communication & Team Collaboration
- Time Management & Multitasking
- Attention to Detail
- HIPAA & Confidentiality Compliance
- Fast-Paced Work Environments
- Insurance & Claims Coordination
- Organization & Workflow Management
Certifications
- Certified Professional Coder (CPC) - AAPC 2025
Timeline
Medical Billing Specialist
Mary Free Bed Rehabilitation Hospital
02.2026 - Current
Laboratory Processing Assistant
Corewell Health
01.2025 - 01.2026
Associate of Arts - Science
Grand Rapids Community College