Randy Nguyen
Vancouver
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of team goals and Company Focus. Motivated to learn, grow and excel in Real Estate.
Customer-oriented General Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
Work History
General Manager
Papa Murphy's
01.2021 - 07.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
Vice President of Operations
Honey Badger Extreme Adventures
08.2019 - 10.2021
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Increased company profits through performance optimization strategies and efficiency improvements.
Account Executive
Fisher Investments
05.2016 - 08.2019
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Prepared forecasts and mapped resources to most valuable opportunities.
Call Center Manager
Wellsfargo
06.2009 - 12.2016
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Assisted in gathering facts and documents utilized during sales process.
- Maintained call center equipment in good working order to maximize productivity.
- Conducted performance reviews for Sales Reps to reduce resolution times and improve customer satisfaction ratings.
- Determined quality assurance benchmarks and set standards for improvement.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Sports Medicine
Ashmead
12.2006
High School Diploma -
Evergreen High School
Vancouver, WA09.2001
Skills
- Continuous Improvements
- Employee Training
- Staff Management
- Process Improvement
- Operational Leadership
- Policy and Procedure Development
- Quality Management
- Performance Appraisals
- Sales
Timeline
General Manager
Papa Murphy's
01.2021 - 07.2025
Vice President of Operations
Honey Badger Extreme Adventures
08.2019 - 10.2021
Account Executive
Fisher Investments
05.2016 - 08.2019
Call Center Manager
Wellsfargo
06.2009 - 12.2016
High School Diploma -
Evergreen High School
Bachelor of Science - Sports Medicine
Ashmead
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