Randy Olson
Manager
Gouldsboro,PA
Summary
Proven Service Manager at Pitney Bowes, Inc, adept in conflict resolution and critical thinking, significantly improved customer satisfaction through innovative loyalty programs. Expert in equipment operation and interpersonal relationship building, I excel in transforming service offerings to meet market demands, ensuring high-quality system development and deployment.
Overview
44
44
years of professional experience
Work History
Pool Attendant
Breezwood Acres
Newfoundland, PA
07.2022 - 09.2022
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Service Manager
Pitney Bowes, Inc
Princeton, NJ
09.1978 - 11.2002
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Developed customer loyalty programs to increase customer satisfaction.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Certificate - Electronics
Cleveland Institute of Electronics
Cleveland, OH10.1980
Auto Tech
Pennco Tech
Penndel Pa09.1976
Skills
Equipment operation know-how
Scheduling flexibility
Conflict resolution techniques
Problem-solving capacity
Strong Communication Skills
Organizational abilities
Critical Thinking
Decision-Making
Equipment Inspection
Rule Enforcement
Interpersonal relationship building
CPR training
Troubleshooting skills auto and electronic equipment
Accomplishments
Many years with perfect attendance. Exceeded company expectations a number of year's.
Hobbies
Fishing and hiking
Timeline
Pool Attendant
Breezwood Acres
07.2022 - 09.2022
Service Manager
Pitney Bowes, Inc
09.1978 - 11.2002
Certificate - Electronics
Cleveland Institute of Electronics
Auto Tech
Pennco Tech