Randy Ovalles
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
After-School Program Teacher
Academy Of Notre Dame
11.2022 - Current
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming activities.
- Took part in professional development workshops to boost skills.
- Developed and coordinated after-school programs and activities.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Shift Leader
Tropical Smoothie Cafe
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Performed regular maintenance and troubleshooting of electrical equipment.
- Resolved conflicts between employees to maintain positive and productive work environments.
Sales Associate
Olympia Sports Inc.
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Crew Member
Wendy's Restaurant
08.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Electrical Engineering
University of Massachusetts - Lowell
Lowell, MA05.2026
Skills
- POS Systems and Ordering Platforms
- Staff Training
- Computer Proficiency
- Equipment Maintenance Proficiency
- Experience Coding in C, C, HTML, and CSS
- Microsoft Office
Certification
- Adult and Pediatric First Aid/CPR/AED Certification through American Red Cross
Additional Information
Volunteer Experience:
- Lawrence Pop Warner 6U Football Coach
- Academy of Notre Dame Middle School Varsity Basketball Coach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
After-School Program Teacher
Academy Of Notre Dame
11.2022 - Current
Shift Leader
Tropical Smoothie Cafe
02.2022 - Current
Sales Associate
Olympia Sports Inc.
08.2021 - 12.2021
Crew Member
Wendy's Restaurant
08.2020 - 05.2021
Bachelor of Science - Electrical Engineering
University of Massachusetts - Lowell
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