Randy Pangan
Kapolei
Summary
Dynamic operations director with a track record of streamlining processes and enhancing efficiency across diverse locations. Expertise in performance analysis and team leadership fosters alignment and boosts productivity, driving significant outcomes in operational success and employee engagement.
Overview
17
17
years of professional experience
Work History
Senior Operations Director
Zippy's FCH Enterprise
Honolulu
05.2019 - Current
- Streamlined operational processes to enhance efficiency across multiple locations.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Reviewed financial statements regularly to ensure budget targets are met.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Facilitated regular team meetings to align goals and share updates on key projects.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
General Manager
Chili’s Hawaii
Honolulu
08.2015 - 05.2019
- Planned, supervised, and coordinated daily food and beverage operations.
- Supervised all operational aspects, including line set-up, guest service, and menu development.
- Ensured operational efficiency by fostering an environment for exceptional guest service.
- Developed training manuals and facilitated team member training to enhance service quality.
- Led staff meetings to align goals and strengthen communication across the team.
- Compiled administrative reports on staffing, inventories, budgeting, and cash flow to support operational decision-making.
- Introduced innovative ideas to enhance guest experience through quality food service.
- Mentored key team members in leadership development programs to promote future managers.
Regional F&B Quality Assurance Manager
Chili’s Hawaii
03.2010 - 08.2015
- Trained employees on food preparation, storage, equipment use, sanitation, and safety procedures to uphold quality standards.
- Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
- Collaborated with corporate representatives to plan and execute major kitchen renovation, installing new, modern equipment that increased efficiency, and cut labor by -1.5%
- Conducted monthly product inventories to maintain accurate stock levels and support operational efficiency.
- Entered new menu items into Aloha POS system to enhance inventory accuracy and streamline order management.
- Developed hourly team members into successful salaried managers
Kitchen Supervisor
Chili’s Kapolei, HI
Kapolei
05.2009 - 02.2010
- Supervised kitchen staff and ensured adherence to food safety standards.
- Executed all facets of restaurant and kitchen operations to ensure smooth daily functioning
- Maintained kitchen and prep line cleanliness to meet State and Eco-sure inspection standards
- Managed inventory levels and ordered supplies for daily operations.
- Trained new team members on kitchen procedures and safety protocols.
Education
Certificate of Achievement - Automotive Technology
Leeward Community College
Pearl City, HI01-2007
Skills
- Financial analysis
- Financial planning
- Cost control
- Performance metrics
- Process optimization
- Operational effectiveness
- Strategic planning
- Team leadership
- Leadership training
- Employee motivation
- Clear communication
- Operational excellence
Timeline
Senior Operations Director
Zippy's FCH Enterprise
05.2019 - Current
General Manager
Chili’s Hawaii
08.2015 - 05.2019
Regional F&B Quality Assurance Manager
Chili’s Hawaii
03.2010 - 08.2015
Kitchen Supervisor
Chili’s Kapolei, HI
05.2009 - 02.2010
Certificate of Achievement - Automotive Technology
Leeward Community College