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Bilingual Customer Service and Call Center Professional with 10+ years of experience in high-volume call centers and remote environments. Expert in resolving escalations, managing customer accounts, and delivering exceptional service. Skilled in CRM systems (Salesforce, Zendesk,), data accuracy, and compliance (HIPAA). Proven track record of improving customer satisfaction, reducing resolution times, and building customer loyalty. Highly adaptable, efficient, and results-driven.

Highly motivated office professional with a strong work ethic and extensive customer service experience. Adapt at handling administrative tasks, data entry, and client relations. Works well both independently and collaboratively. Seeking a role where my skills and experience contribute to business success and professional growth.


  Detail-oriented Business Administration – Health Management student with a strong foundation in accounting, finance, and office administration.
  Skilled in financial record-keeping, data entry, and document management, ensuring accuracy and compliance.
  Proficient in Microsoft Excel, Word, PowerPoint, and Outlook for data analysis, reporting, and business communication.
  Experience assisting businesses in financial operations, including processing invoices, handling payroll, and maintaining financial records.
  Strong problem-solving, analytical, and organizational skills, with the ability to multitask efficiently.
  Bilingual: Fluent in Spanish and proficient in English.
  Valid Driver’s License.


Bilingual HR Assistant with over 20 years of experience supporting employee relations, payroll, scheduling, onboarding, and administrative HR functions in a fast-paced retail environment. Strong background in organizational psychology with proven ability to maintain confidential records, supervise staff, and support management while promoting a positive workplace culture.

Randy Polanco

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Customer Service Representative

Sales Staff Member

Automotive Mechanical Supervisor

Education

Currently Studying - Business Administration And Management

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Sales Staff Member

Automotive Mechanical Supervisor

Customer Service Representative

Currently Studying - Business Administration And Management

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