Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Reso

Kenner

Summary

Reliable employee seeking Patient Access Rep position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have many years of experience in customer service and know how to handle all manner of situations when it comes to interacting and dealing with people in a courteous manner.

I'm also a part of a small leadership group for a group of about 2500 individuals. This has taught me valuable conflict resolution skills and better organizational skills with the latest function we put on as well as the planning for future functions we hope to hold monthly.

Overview

10
10
years of professional experience

Work History

Medical Scribe Ambassador

ScribeAmerica
03.2023 - Current
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Trained new scribes and shadowed others to help them improve or prepare for what the job would require of them.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.

Legal Courier

Legal Wings, Inc.
08.2016 - 02.2022
  • Built and maintained professional relationships with customers, which boosted business by about 10% in our slow season.
  • Established lasting relationships with customers by completing difficult and time-sensitive jobs within very short timeframes, interacting professionally and responding promptly to questions.
  • Oversaw all documents that came through the large, central courthouse and worked together with my partner to delegate tasks to each of us based on who could complete jobs the quickest while still being flawless.

Food Runner/Server

Drago's Seafood
08.2013 - 08.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Was trusted more than other employees to use the manager's credit card to purchase food needed for the dinner services on any given night, and worked large parties solo.

Education

No Degree - Surgical Technology

Herzing University
Dearborn, MI
Current

High School Diploma -

Brother Martin High School
New Orleans
05-2012

Skills

  • Time management
  • Organization
  • Teamwork
  • Leadership
  • Issue escalation
  • Complaint resolution

Timeline

Medical Scribe Ambassador

ScribeAmerica
03.2023 - Current

Legal Courier

Legal Wings, Inc.
08.2016 - 02.2022

Food Runner/Server

Drago's Seafood
08.2013 - 08.2017

No Degree - Surgical Technology

Herzing University

High School Diploma -

Brother Martin High School

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Randy Reso