Randy Risolio
Franklinton,North Carolina
Summary
Driven professional with a proven track record at Youngsville Gun Club, excelling in customer service and financial transactions. Demonstrated ability to enhance customer satisfaction and build relationships through effective communication and problem-solving. Skilled in managing secure cash transactions and account updates, contributing to operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team member position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Youngsville Gun Club
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Education
Equine Training And Management
Moorpark College
Moorpark, CA07.1986
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Relationship Building
- Sales and Upselling
- Good with animals
- Horticulture
- Issue Resolution
- Complaint Handling
- Money handling abilities
- Inbound Call Management
Timeline
Member Service Representative
Youngsville Gun Club
03.2023 - Current
Equine Training And Management
Moorpark College
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