Randy Rivera

• Licensing
• Fill in for supervisor, as needed
• Process business applications, changes of ownership applications, modifications of premises, changes of trade name and changes
• Create business licenses and owner badges/licenses
• Mail Division business licenses to local licensing authorities
• Process renewal packets, scan, track and forward business licenses to local licensing authorities
• Answer and handle a wide variety of issues from incoming customer calls from all Business Licensing departments, Collaborate well with colleagues at all levels
• Proficient in mechanical troubleshooting
• Quick in learning policy and procedures quickly and accurately
• Provide outstanding customer service
• Develop excellent, long-term relationships
• Accounts receivable/Accounts payable
• Customer Service/Sales/Inventory Management
• Deliver the highest degree of customer service
• Excellent sales results
• Maintain accurate inventory for tool department
• Use extensive knowledge of tools, home repair and mechanics to deliver advice and problem-solving to customers
• Cross-trained existing employees to maximize team agility and performance.

Directed food production process in an efficient manner

• Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Managed inventory (food and supply orders)
• Delivered excellent customer service
• Budget management
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Managed team of 8 or more restaurant staff, maintaining exceptional customer service and quality standards.

• Inventory control for nine locations
• Managed budgets to reduce expenses
• Maintained employee records and complete personnel forms
• Handled insurance offers and compliance for all employees
• Managed compliance duties in legal, ethical and responsible manner (including Affordable Care Act compliance)
• Prepared sales tax for nine locations
• Administered store and office policies and procedures
• Primary contact for maintenance technicians and other service companies for nine locations
• Project manager for large tasks, as assigned
• Payroll management and processing for 90 plus employees
• Talent acquisition and onboarding management
• Schedule management for all employees
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Edited documents to improve accuracy of language, flow, and readability.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Completed bi-weekly payroll for [Number] employees.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Created organized filing system to manage department documents.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Established successful small business
• Maintained and repaired swimming pools, spas and hot tubs
• Educated customers on safety functions and pool maintenance procedures
• Delivered high-quality customer service
• Budget management
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Represented clients in selection, purchase and sale of properties
• Prepared corporate and legally required documentation for each sale
• Provided information regarding legal guidelines, rates, and specifications
• Stayed up-to-date on market trends
• Communicated with clients to keep transactions on track
• Accomplished multiple tasks within established timeframes.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Installed digital TV, internet and VoIP systems
• Troubleshoot and resolved issues in timely and professional manner
• Educated customers on features and functions of services, as well as AT&T policies
• Maintained company vehicle and company equipment.
• Installed and repaired [Type] and [Type] equipment.
• Educated customers on how to use [Type] service.
• Installed and configured new devices and system components.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Responded to service requests during and after business hours.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Worked closely with network administrators and server engineers to deliver quality service.

• Determined client eligibility for food stamps, AFDC and
• Medicaid programs
• Handled more than 100 cases each week
• Ensured policies and procedures are followed throughout process
• Resolved discrepancies with client applications to verify eligibility.
• Assisted clients with accurate eligibility form, application and document completion.
• Processed and certified documents for accuracy and compliance with government regulations.
• Communicated with people from various cultures and backgrounds on application process.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Developed extensive fact-checking and research skills by continuously reviewing different programs and options.