Jessica Stone-Rodriguez

- Verifies customers eligibility to obtain a Colorado identification card, drivers permit, license, commercial drivers license by using great communication skills, interpersonal and people management skills by handing demanding and complex issues in compliance with Colorado Revised Statutes and Federal Laws and Federal Real ID Act through DRIVES in a high volume office, working with sensitive information of a confidential nature.
-Administers written testing for basic permit, motorcycle permit and commercial driver's license in CATS electrical testing systems. Conducts drivers skills test by observing customers ability to operate a motor vehicle in ordnance with CSR
-Assists managers by verifying documents in compliance with CSR and in the Standard Operating Procedure manual at audit stations as needed for optimal workflow. Assist in training Tech I and Tech II teaching necessary knowledge and skills to perform duties accurately and efficiently.
-Verifies customers by taking signature, photo and fingerprint at the intake station for Colorado credentials, ensuring correct credentials are issued.
-Selected to participate in E-Services team to review online renewal and upgrade applications for Non-lawfully present customers, Temporarily Lawfully Present and Permanently Lawfully Present customers submitted on colorado.gov/dmv

-Assists customers in checking out merchandise, using a cash register to process payments by cash, check, credit, debit, and military star card.
-Verifies customers' age by checking military ID cards to verify eligibility to purchase alcohol and tobacco products.

-Verifies incoming stock and assists managers in restocking items, keeping items in stock and store cleanliness.

• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved customer issues through thorough dispute investigation.
• Handled complaints with prompt, courteous service to uphold professional reputation.

-Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

-Front desk pre-admissions appointments collected demographic information for CHCS (Composite

Health Care Systems)

-New born birth registration. Collected mother and father information registering with the state of Texas

to ensure birth certificate and social security number processing,

-Admitting and discharging patients in CHCS.

-Served as Shift Leader for 12hour day and night shifts. While on active duty within Wilford Hall

Medical Center as a Health Services Journeyman in three high pace clinics to include Internal Medicine, Neurology, and Admissions and Dispositions