Randy Rodriguez
Plano
Summary
Friendly and detail-oriented individual with a strong background in customer service, cash handling, and appointment scheduling. Known for clear communication, efficiency, and creating positive experiences for customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Games Lead
Main Event
Plano
05.2023 - 03.2024
- Developed schedules to optimize staffing during peak hours, enhancing guest experience.
- Collaborated with management to resolve guest issues promptly.
- Tracked and analyzed sales figures for each title released, generating reports to inform strategic decisions.
- Assisted team members with technical issues, facilitating smoother project execution.
- Led team in daily game operations and guest engagement.
Golf Shop Attendant
Canyon Creek Country Club
Richardson
05.2022 - 03.2023
- Processed sales transactions using point-of-sale system efficiently.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Responded promptly to customer inquiries via phone and email to enhance customer satisfaction.
- Managed returns, exchanges, and refunds in accordance with company policy to maintain customer trust.
- Coordinated with team members to ensure seamless execution of special events and tournaments.
- Maintained records of all sales transactions for accounting purposes.
Education
Bachelor of Science - Business Administration And Management
University of Arkansas
Fayetteville, AR05-2028
Associate of Science - Business Administration And Management
NorthWest Arkansas Community College
Bentonville, AR05-2026
Skills
- Data analysis
- Microsoft Excel
- Spreadsheet organization
- Financial management
- Inventory control
- Customer retention
- Strong leadership
- Team management
- Communication skills
- Foreign language proficiency
Languages
Spanish
Native/ Bilingual
Certification
- Excel Basics For Data Analysis
Timeline
Games Lead
Main Event
05.2023 - 03.2024
Golf Shop Attendant
Canyon Creek Country Club
05.2022 - 03.2023
Bachelor of Science - Business Administration And Management
University of Arkansas
Associate of Science - Business Administration And Management
NorthWest Arkansas Community College