Randy Smith
Milltown,IN
Overview
28
28
years of professional experience
Summary
- Dynamic Field Service Technician on Case construction equipment with a proven track record at Wilson Equipment Company, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through effective communication and prompt service. Skilled in equipment inspection and relationship building, consistently delivering high-quality results while maintaining a positive attitude in fast-paced environments.
Work History
Field Service Technician
Wilson Equipment Company
Louisville, KY
09.2017 - Current
- Conducted equipment inspections and troubleshooting to ensure optimal performance and reliability.
- Performed routine maintenance on heavy machinery, enhancing operational efficiency and reducing downtime.
- Collaborated with team members to diagnose complex equipment issues, improving service response times.
- Documented service reports accurately, facilitating communication with clients regarding repairs and maintenance schedules.
- Trained new technicians on safety protocols and equipment handling procedures to promote a safe work environment.
- Led field operations for equipment installations, ensuring compliance with safety regulations and client specifications.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Specialise in Case construction equipment.
Machinist
Douglas Industries
Chillicothe, OH
03.2015 - 08.2017
- Conducted quality inspections to ensure adherence to production standards and specifications.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Mentored junior machinists in safe operating procedures and equipment handling techniques.
- Analyzed technical drawings and blueprints to determine manufacturing requirements for projects.
- Diagnosed mechanical issues, performing repairs and adjustments to maintain optimal machine performance.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adjusted machine settings to reduce waste and improve efficiency.
Machinist
New Holland Engineering
Holland, OH
12.1997 - 03.2015
- Operated CNC machines to fabricate precision components according to specifications.
- Implemented process improvements that reduced waste and increased productivity in machining operations.
- Trained staff on new machinery, ensuring compliance with safety regulations and operational guidelines.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
- Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Delivered complex projects on time, managing multiple machining tasks simultaneously under tight deadlines.
- Mastered various machining operations, including milling, drilling, and turning, to expand production capabilities.
Education
No Degree - Industrial Engineering
Indiana Institute of Technology
Fort Wayne, INSkills
Problem-solving
Troubleshooting and repair
Positive attitude
Field repairs
Customer service
Technical troubleshooting
Valid Driver's license
Power tools operation
Repair and installation
Heavy lifting
Hardware and software installation
Electrical troubleshooting
Schematic interpretation
Route planning
Service quality
Multimeter usage
Fault diagnosis
Equipment inspection
Safety assessment
Technical analysis
Diagnostic testing
Equipment Repair
Relationship building
Accountability and work ethic
Work order management
Electrical systems
MS office
Project management
Timeline
Field Service Technician
Wilson Equipment Company
09.2017 - Current
Machinist
Douglas Industries
03.2015 - 08.2017
Machinist
New Holland Engineering
12.1997 - 03.2015
No Degree - Industrial Engineering
Indiana Institute of Technology