Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
20
20
years of professional experience
Work History
Vice President Lifestyle-Full-Service Operations
Hotel Equities/Greenwood Hospitality
06.2024 - Current
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Identified opportunities to improve business process flows and productivity.
Vice President Operations
Highgate Hotels
10.2023 - 05.2024
Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Established and maintained strong relationships with customers, vendors and strategic partners.
Vice President Lifestyle Operations
Hyatt Hotels Corporation-Dream Hotel Group
07.2016 - 10.2023
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Identified opportunities to improve business process flows and productivity.
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Area Director of Operations
Highgate Hotels
07.2015 - 07.2016
Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
Established strong relationships with key stakeholders, improving client satisfaction and driving repeat business.
Managing Director-Refinery Hotel
Highgate Hotels
04.2012 - 06.2015
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
General Manager-Silversmith Hotel
Crestline Hotels
12.2010 - 03.2012
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
General Manager-Multiple Hotels
Lodgian Hotels
09.2004 - 11.2010
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
No Degree -
Penn West University
California, VA
Skills
Team leadership
Relationship building
Decision-making
Critical thinking
Coaching and mentoring
Complex Problem-solving
Client relationship building
Results-driven
Operations management
Customer service
Risk management
Training and mentoring
Languages
Spanish
Professional Working
Timeline
Vice President Lifestyle-Full-Service Operations
Hotel Equities/Greenwood Hospitality
06.2024 - Current
Vice President Operations
Highgate Hotels
10.2023 - 05.2024
Vice President Lifestyle Operations
Hyatt Hotels Corporation-Dream Hotel Group
07.2016 - 10.2023
Area Director of Operations
Highgate Hotels
07.2015 - 07.2016
Managing Director-Refinery Hotel
Highgate Hotels
04.2012 - 06.2015
General Manager-Silversmith Hotel
Crestline Hotels
12.2010 - 03.2012
General Manager-Multiple Hotels
Lodgian Hotels
09.2004 - 11.2010
No Degree -
Penn West University
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